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Ross Stores, Inc. · 9 hours ago

Representative, Human Resources

United States

Full-time

Remote

Entry Level

$23.08/hr - $31.73/hr

1+ years exp

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores, committed to providing an inclusive work environment. The Human Resource Representative will serve as a point of contact for HR Services, assist with Talent Acquisition coordination, and manage the background check screening process.

ApparelFashionRetailRetail Technology

Responsibilities

Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup

Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on-boarding processes such as background checks and relocation

Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases

Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller

Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes

Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response

Track and report on workload & customer service requests

Responsible for all aspects of assigned background screening adjudications for all business units, including:

Validating applicant and associate credentials

Performing an individualized assessment in compliance with legal guidance to evaluate the candidate's suitability for hire or promotion

Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information

Determining whether the background check should be passed or failed

Partnering and advising clients of outcomes based on results of background screening

Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met

Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes

Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results

Interfaces with managers, supervisors, and recruiters to interpret and report background check results

Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required

Performs special projects and other duties as assigned

Qualification

Background check evaluationTalent acquisition coordinationMS Office skillsAdministrative experienceCustomer serviceCommunication skillsAttention to detailConfidentiality