Allied Solutions LLC · 5 days ago
Dealer Communication Coordinator
Dakota Dunes, SD
Full-time
Onsite
Mid Level
3+ years expAllied Solutions LLC is seeking a Dealer Communication Coordinator responsible for managing dealer performance, relationships, and funds collection associated with refund cancellations. The role involves client/dealer communications, monitoring dealer performance, and collaborating with Dealer Relationship Managers to ensure effective operations.
Financial ServicesInformation Technology
Responsibilities
Inputting data into various technology platforms to execute automated processing
Documenting the cancellation refund process through denial or disbursement of funds
Reviewing intake materials processed by other parties to ensure all information is accurate
Documenting the cancellation refund process through denial or disbursement of funds
Monitor and analyze dealer performance such as recovery rates, outstanding funds due, communication patterns, etc
Collection, maintenance, and input of dealer contact information
Documenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time
Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs
Collaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients
Update various programs with updated and correct data points and information obtained via dealer, provider or lender
Engage and attend various program testing with Allied development teams to enhance processes
Utilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received
Investigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds
Dealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer
Processing email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems
Fielding incoming dealer customer service calls through AWS, resolving calls with one call resolution
Participate in various dealer recovery enhancement testing and demos when necessary
Dealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed. Tracking dealer recovery statistics to provide to management and field when requested
Ensuring compliance due to state driven requirements related to product cancellations and flow of funds
Able to multi-task while navigating within the environments of multiple systems
Work within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes
Creation and brainstorming of development of new and improvements for processes and procedures
Investigate various scenarios of refund and quote statuses to ensure accurate refunds to the consumer and meet state regulations
Conduct research on specific product contract language to properly resolve product cancellations
Reviewing secondary technology platforms to complete research to clear pending cancellations
Researching various refund and quote information to establish errors and corrections within the flow of funds to relay information to external and internal resources in order to pacify client issues
Research of refunds and entering check/refund information into Accounting programs, direct contact with lenders to obtain check information and research, research of client credits for process-based errors
Other special projects and duties as assigned
Qualification
Required
High school diploma or GED required
3-4 years of work-related experience required
Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts
MS Office Experience including Excel and Power BI
Preferred
Associate's degree, vocational training or technical training preferred
Benefits
Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Company
Allied Solutions LLC
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Urbanski
EVP Corporate Services & CFO
Jeff Kircher
Senior Vice President and Chief Financial Officer
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