NEOGOV · 3 months ago
Sales and Marketing Assistant
New Bern, NC
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
3+ years expNEOGOV is seeking a Sales and Marketing Assistant to provide sales, communications, and administrative support to the Riverfront Convention Center of Craven County. The role involves ensuring timely sales activities, assisting with event planning, and managing client communications and event documentation.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides sales, communications and administrative support to the Riverfront Convention Center of Craven County Director and the Sales and Events Manager
Ensures continuous, timely, and accurate sales activities while providing administrative support in communications, sales, and marketing
Provides clients with facility information regarding the availability of dates/space and conducts site tours
Creates and maintains event files and assists with obtaining information from the client to produce event orders, client contracts and invoices, credit card and payment forms
Assists with room set-up and tear down and/or any other demands necessary for a tight turn over for events
Assists Director and Sales and Events Manager with administrative duties, event booking, event planning and site visits
Secures information via telephone, email, or personal contact; assists all walk-in guests
Handles inquiries independently, researching as necessary to obtain the appropriate answer
Routes materials according to content of communications; and maintains files based on the status of the event
Creates necessary documents to ensure client and vendors receive contracts, event orders, pull sheets and invoices for all small events
Prepares all small event instructions, computer drawings and event order checklists
Actively manages all small event needs before, during and after an event
Answers the telephone, independently drafts and composes correspondence, proposals, leads, group history, client invoices and assists with sales reports, client contracts and forwarding executed contracts to caterers
Responsible for managing and updating the Convention Center Calendar of events and On-site digital signage
Tracks and records data and analytics to produce adequate reports
Meets on a regular basis with the Director to communicate updates on projects and events at the facility
Responds to inquiries for event bookings or group leads, facilitates site visits with clients and determines event needs and explains facility capabilities
Follow-ups with client or vendors based on the status of the event and assists in preparing contracts, event orders and client invoices with supervisors’ approval
Prepares necessary documents to ensure client billing represents all services/products utilized during small events
Provides responsive, on-the-floor event support by coordinating audiovisual setups, monitoring and restocking restrooms, and ensuring timely food and beverage service
Assists with event set up and tear-down, when needed or during events with tight turnover or special projects, to include cleaning, moving tables, chairs, portable staging, dance floors, track walls, bleachers, barricades, audio visual equipment, and other special equipment
Is present for all events involving Adult Beverage Bars
Monitors bartending staff, event floor staff, clients and guests to ensure compliance with NC ABC laws and regulations
Provides support to bartending staff to include serving clients, restocking of Adult Beverage Bar supplies/equipment and any additional needs/requirements which may arise
Works flexible and irregular hours in accordance with the convention center’s event schedule to include mornings, evenings, nights, overnight, split shifts, weekends, and holidays
Participates in general staff meetings
May be required to serve during times of disaster
Performs related duties as required
Qualification
Required
Graduation from a two-year technical or community college with a minimum of three years of experience in the hospitality industry, customer service, or sales and marketing; or an equal combination of experience and training
Considerable knowledge of customer service concepts
Considerable knowledge of modern office practices, procedures, and technological resources
General knowledge of the hospitality industry
Working knowledge and ability to use personal computers and related systems software to include Microsoft Office 365, Reserve, and Canva
Ability to manage a multi-phone line system, web research and compose emails
Ability to plan the overall process of setting up and tearing down events
Ability to tactfully enforce North Carolina ABC laws/regulations and convention center policies
Ability to prioritize and perform a variety of duties in a fast paced, event-driven environment
Ability to read, interpret, and compose written materials
Ability to prioritize and organize multiple projects and to meet routine deadlines independently
Ability to communicate effectively, orally, and in writing
Ability to produce written documents
Ability to provide excellent customer service in a face-to-face setting as well as via telephone and electronic communication
Ability to develop and modify work procedures and methods to improve efficiency
Ability to exhibit a professional appearance and demeanor at all times
Ability to exercise considerable tact, courtesy and to establish and maintain effective working relationships with clients/guests, county officials, employees, contractors, suppliers and the general public
Physical demand requirements are those of medium work. Must be physically able to operate a variety of machinery and equipment, including computers, calculators, copiers, facsimile machines, etc
Requires the ability to lift and exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects
Requires significant walking or standing; requires climbing, balancing, crouching, reaching, pushing and pulling
Employee is subject to both indoor and outdoor environmental conditions; works in proximity to moving mechanical parts, moving vehicles, scaffolding or high places, exposure to high heat or exposure to cleaning chemicals
Benefits
Health Insurance
Dental Insurance
Life Insurance and AD&D
Disability Insurance
North Carolina Local Governmental Employees' Retirement System
NC401k
Annual Leave
Sick Leave
Paid Holidays
Longevity
Merit Program
Supplemental Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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