Agility PR Solutions · 8 hours ago
Client Success Relationship Manager
United States
Full-time
Remote
Mid Level
$50K/yr - $85K/yr
3+ years expAgility PR Solutions is a leading provider of media outreach and monitoring solutions, seeking a Client Success Relationship Manager to facilitate client relationships post-sales. This role involves guiding clients through onboarding, ensuring successful adoption of Agility's solutions, and collaborating with various teams to enhance client engagement and satisfaction.
AnalyticsDatabaseSoftware
Responsibilities
Configure client accounts and monitoring setups, including building and optimizing Boolean searches, dashboards, alerts, and reporting templates
Work with a team of monitoring analysts to test, refine, and validate search results for quality and relevance
Leads the configuration and setup of client accounts, ensuring all options are optimized and teams are trained for successful use
Maintain clean, accurate documentation of all client configurations and updates
Deliver virtual training sessions tailored to client roles and workflows
Ensure users understand how to use the platform effectively to achieve their monitoring and reporting goals
Track early usage and adoption metrics to identify risks and maintain onboarding momentum
Provide quick, responsive “how-to” support during and after onboarding to keep clients unblocked
Own the creation and delivery of media coverage briefs, dashboards, and analysis reports
Proactively advise clients on best practices for media monitoring, analysis, and measurement
Conduct regular business reviews to showcase results, share insights, and identify optimization opportunities
Track and report on client satisfaction, adoption, and usage to ensure value realization
Partner with Account Managers to share usage data, insights, and opportunities that support renewal and upsell conversations
Identify and communicate client risks early, recommending mitigation strategies
Act as a client advocate internally, ensuring their feedback informs product and service improvements
Collaborate cross-functionally with Product, Engineering, and Support to resolve complex client challenges
Qualification
Required
Post-secondary diploma or degree in Business, Communications, Marketing, or related field
3–5 years of experience in customer success, account management, or client services within SaaS, PR, or media intelligence
Proven success managing enterprise-level clients through onboarding and adoption phases
Strong understanding of PR and media monitoring tools and workflows
Demonstrated ability to drive retention, adoption, and growth using data-driven insights
Excellent communication and presentation skills—able to engage confidently with executives and end-users alike
Strong analytical and problem-solving skills; able to translate data into actionable recommendations
Highly organized and detail-oriented, able to manage multiple priorities in a fast-paced environment
Comfortable working with global teams and flexible to adjust hours for international clients
Preferred
Proficiency with CRM systems (Salesforce preferred) and customer success tools (e.g., Gainsight, ChurnZero) an asset
Benefits
Health, Dental & Vision benefits
Pension
Employee Assistance Program (EAP)
Career Development & Progression opportunities
Paid Vacation and Sick days
Flex Fridays in Summer, Week off between Christmas and New Years'
No Internal Meetings Fridays
Company
Agility PR Solutions
Agility PR Solutions is a powerful, yet easy to use media database, monitoring, and analytics solutions for tomorrow’s communicators.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Martin Lyster
Chief Executive Officer
Recent News
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2025-09-12
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