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Shields Health Solutions · 3 days ago

Specialty Pharmacy Liaison - NY

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $70K/yr

2+ years exp

Shields Health Solutions is a company that provides integrated off-site support for patients, pharmacists, and providers. The Specialty Pharmacy Liaison role focuses on delivering medication adherence support, educating patients about pharmacy services, and managing medication needs while ensuring operational objectives are met.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Provide “legendary” care to hospital patients by providing a full suite of custom medication management services

An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support

Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care

Handle all medication needs of patients

Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose

Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider

Review the patients need for financial assistance and secure financial assistance when needed and available

Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required

Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription

Secure prescription renewals

Communicate directly with patients to assist them in the awareness of their medications

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication

Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids

Answer, resolve and triage inbound inquiries

Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards

Actively participate in process improvement initiatives

Protect organization's value by keeping information confidential

Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Other duties as assigned

Qualification

Pharmacy TechnicianMedication ManagementPrior AuthorizationMicrosoft OfficeDisease State KnowledgePatient CommunicationEmpathyOrganizational Skills

Required

State registered as a pharmacy technician

2-3 years of experience as a Pharmacy Technician

High School Diploma or GED required

Strong interpersonal communication skills

Exceptional phone skills

Comfortable with proactively engaging patients telephonically

Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically

Highly proficient in Microsoft Office particularly Excel and Word

Able to quickly learn other programs, adapt to Shields' unique model/tools and able to extract relevant information

Strong organizational skills

Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative

Consistently arrives to work on-time with minimal unscheduled time off

Energetic, highly motivated, team player with strong personal and communication skills

Ability to sit and/or stand with focus at a workstation for a long period of time

Discretion and confidentiality essential as position deals with highly sensitive and private data

Preferred

Nationally certified as a CPhT or equivalent is strongly preferred but not required

3-5 years' experience as a Pharmacy Technician

Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology