Bluebonnet Trails Community Services · 2 days ago
(1635) Customer Service Representative
Marble Falls, TX
Full-time
Onsite
New Grad, Entry Level
$17.30/hr - $22.05/hrBluebonnet Trails Community Services is seeking a Customer Service Representative to provide administrative support and assistance to integrated behavioral health, medical, and dental clinics. The role involves clerical duties, scheduling appointments, providing customer service, and ensuring an efficient work environment.
CommunitiesHealth CareSocial
Responsibilities
Provides administrative support and assistance to integrated behavioral health, medical, and dental clinics
Works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas
Provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager
Assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members
Meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart
Gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay
Assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances
Follows up on past due balances and develops an agreement to pay according to center policy
Identifies and schedules individuals with Benefits Specialists
Works with a team of business support staff to ensure an effective and efficient work environment
Qualification
Required
High school diploma or GED
Experience Working With Persons With Disabilities
Strong computer and communication skills
Experience in a medical office setting
Demonstration of successful work experience regarding regular and timely attendance
Preferred
Some college (1-2 years) or associate's degree
Experience of having financial discussions with clients regarding treatment costs
Bilingual
Company
Bluebonnet Trails Community Services
Bluebonnet Trails Community Services offers crisis services, counseling, medication management, and employment services.
Founded in 1997
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Lopez
certified family partner
Company data provided by crunchbase