Industrial Supply Solutions, Inc.® · 2 days ago
Customer Experience & Digital Marketing Manager
Salisbury, NC
Full-time
Onsite
Entry, Mid Level
$60K/yr - $72K/yr
2+ years expIndustrial Supply Solutions, Inc. is seeking a Customer Experience & Digital Marketing Manager responsible for designing and executing strategies that enhance the customer journey and drive brand visibility. This role collaborates with various teams to create content and optimize customer interactions, ensuring a seamless experience across sales and operations.
Delivery ServiceMechanical DesignSupply Chain ManagementWholesale
Responsibilities
Develop and implement end‑to‑end customer journey strategies that improve satisfaction, retention, and loyalty
Analyze customer feedback, behavior, and data to identify pain points and opportunities for a continuous improvement platform
Collaborate with cross‑functional teams (Management, sales, support functions, and operations) to ensure consistent and high‑quality customer interactions
Manage customer communication frameworks, including onboarding, support flows, and retention programs
Develop and Execute training strategies for the soft skill and the technical development of our Sales and c-Support teams ensuring connected and relevant skills
Plan, execute, and optimize multi‑channel digital marketing campaigns across email, social media, paid ads, and web
Create inspiring digital content using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro)
Manage website updates, landing pages, and digital assets to support campaigns and improve user experience
Develop presentations suitable for customer development and training
Utilize Adobe Creative Suite to design marketing materials, graphics, videos, and branded content
Use Microsoft Suite (Excel, PowerPoint, Word, Teams, Outlook) for reporting, presentations, communication, and project management
Work with CRM and marketing automation platforms to segment audiences, personalize messaging, and optimize engagement
Qualification
Required
Proven experience in customer experience, digital marketing, or a hybrid role
Strong demonstrative proficiency in Adobe Creative Suite and Microsoft Suite
Experience with AI and App development
Excellent communication, project management, and analytical skills
Ability to translate customer insights into actionable strategies
Experience with CRM systems creating a functional link between Customer feedback and our CX and Digital Marketing platforms
digital marketing: 2 years (Required)
Preferred
Bachelor's (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Company
Industrial Supply Solutions, Inc.®
Founded in 1946, Industrial Supply Solutions, Inc.®, delivers quality and best value to our customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase