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MidPen Housing Corporation · 18 hours ago

Senior Services Coordinator (Saratoga Court)

Saratoga, California

Full-time

Onsite

Mid, Senior Level

$30.13/hr - $35/hr

2+ years exp

MidPen is a leading non-profit developer and steward of affordable housing, committed to providing safe, affordable housing to those in need. The Senior Services Coordinator plays a key role in designing and implementing programs across the Services portfolio, providing leadership and support to Services Coordinators while ensuring compliance and enhancing service delivery across multiple properties.

Building MaterialCommunitiesLifestyleNon ProfitReal Estate

Responsibilities

Supports program implementation and day-to-day operations across multiple properties, including participation in special projects and service delivery improvements

Coaches and mentors Services Coordinators, coordinates crisis intervention, and ensures appropriate follow-up for moderate to high‑complexity situations

Ensures compliance with mandated reporting requirements and prepares and submits required program documentation to internal and external agencies

Builds and manages strong partnerships with external agencies across multiple properties, aligning services with MidPen’s Resident Services goals and criteria, and identifying opportunities for improvement

Promotes cross-team collaboration and visibility by working closely with Resident Services, Property Management, and community partners to enhance service delivery and efficiency

Facilitates community engagement in collaboration with Property Managers, including coordinating partner involvement and supporting community meetings and initiatives

Proactively assesses community needs across multiple properties, manages and promotes resident feedback channels and surveys to monitor customer service, and provides individualized resident support through referrals and coordination of specialized programs

Maintains accurate records, data entry, and timely reporting for multiple properties in compliance with Services’ policies, procedures, and requirements

Analyzes and communicates data insights across properties, recommending improvements to data collection and reporting processes to support informed decision-making and a culture of learning

Models a 'One MidPen' culture by collaborating closely with Property Management, supporting Service Coordinator onboarding, and advocating for the Service Coordinator cohort across teams and projects

Qualification

Program implementationData analysisDiverse populationsMicrosoft SuiteSalesforceCoachingMentoringCommunication skillsProblem-solving skillsAdaptability

Required

Excellent reading, writing and verbal communication skills

Desire to work with underserved populations

Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with residents

Highly proficient with Microsoft suite and Salesforce

Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor

Satisfactorily pass required background

B.A. or B.S. in Education, Social Work, Sociology and two years' experience or a combination of education and experience

Track record of navigating ambiguity and being adaptable and solution-focused in times of change

Experience successfully deploying programs in diverse populations and environments and/or with diverse partnerships

Experience identifying and implementing improvements in program design or delivery or in operations

Experience with or strong interest in coaching and mentoring others

Frequently perform desk-based computer tasks, frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required

Ability to travel between properties