Nightfall AI · 1 week ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $180K/yr
5+ years expNightfall is an AI-native data loss prevention and insider risk management platform that protects sensitive data across various applications. The Enterprise Customer Success Manager will own strategic relationships with large customers, ensuring they derive measurable value from Nightfall’s platform while guiding them through onboarding, adoption, and expansion phases.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData Center AutomationMachine LearningSaaS
Responsibilities
Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion
Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion
Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value
Define and track customer success criteria (adoption milestones, risk reduction, operational outcomes) and regularly report on progress
Translate product usage and outcomes into clear business value and ROI for both technical and executive stakeholders
Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows over time
Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment
Identify and execute expansion opportunities in partnership with Sales
Proactively monitor customer health, manage risk, and coordinate escalations when needed
Share actionable customer feedback with Product and Engineering to influence roadmap and improvements
Leverage AI and automation to improve efficiency and insight across customer success workflows
Qualification
Required
5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS
Proven success owning renewals and expansion in complex enterprise environments
Strong executive communication skills and ability to explain technical concepts clearly
Organized, proactive, and comfortable operating in a fast-moving startup
Willingness to travel ~25% for customer meetings and onsite engagements
Preferred
Experience with security, compliance, or technical platforms strongly preferred
Benefits
Bonus (for applicable roles)
Benefits & perks
Stock options
Company
Nightfall AI
Nightfall AI the AI-native, all-in-one data loss prevention platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60.3MKey Investors
WestBridge Capital
2022-08-10Series B· $40M
2019-11-07Series A· $20.3M
2018-11-26Seed
Leadership Team
Rohan Sathe
Co-Founder & CEO
Isaac Madan
Co-Founder & President
Recent News
baincapitalventures.com
2026-01-20
Venrock
2025-12-23
Company data provided by crunchbase