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Omnidian · 3 days ago

Manager, Commercial Portfolio Operations

United States

Full-time

Remote

Mid, Senior Level

$89K/yr - $138K/yr

7+ years exp

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. The Manager of the Portfolio Operations Team will oversee and support team members in their day-to-day activities, ensuring operational health and performance of commercial solar projects while maintaining strong relationships with clients and stakeholders.

EnergyInternet of ThingsResidentialSolar

Growth Opportunities

Responsibilities

Manage a team of Portfolio Operation Managers throughout the U.S

Lead hiring, onboarding, employee development, and provide values-aligned cultural leadership

Lead career coaching and development efforts, foster and grow with your team’s high performers, and mentor others to meet their potential

Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures

Help identify features and improvements for Omnidian’s proprietary platform

Cross-train team members in DAS portals and energy simulation tools

Ensure commercial asset performance remains optimized

Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and understanding performance issues with commercial solar systems

Support client and site host customers and field service technician communications

Drive a culture of continuous improvement and rapid escalation to resolve issues and address client feedback

Ensure client communications and reporting exceed expectations

Collaborate cross-functionally to support company-wide initiatives

Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance

Provide technical pre-sales support

Oversee asset and portfolio performance assessments for prospective clients

Qualification

Solar energy industry experiencePeople managementTechnical asset managementDAS monitoring platformsSolar system design interpretationOperational excellenceContinuous improvementClient serviceTeam leadershipCommunication skillsAttention to detailAdaptability

Required

7+ years of professional experience

5+ years of experience in the solar energy industry, in Operations & Maintenance, Asset Management, or Field Service

2+ Years of People Management Experience

Experience with solar monitoring DAS platforms and alerts

Strong understanding of Technical Asset Management and asset performance

Experience reading and interpreting solar system design drawings

Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Strong technical understanding of business operations infrastructure, including Solar Commercial equipment, DAS Monitoring, CRM, support ticketing, ERP, and BI tools

Excellent interpersonal, communication, and organizational skills

Proficient in both written and verbal communication

Capable of managing multiple projects simultaneously

Takes ownership of issues, ensures proper escalation, and follows up accordingly

Strong attention to detail and accuracy

Self-starter and skilled at balancing routine tasks and innovative projects

Thrives in a fast-paced, growth-mode environment

Curious, with a strong desire to learn new skills and concepts

Quickly adjusts to the needs of the business and team

Can stay cool under pressure