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Xanterra Travel Collection · 2 hours ago

IT Technician II - Columbia Falls, MT

Columbia Falls, MT

Full-time

Onsite

Entry, Mid Level

$23/hr - $23/hr

2+ years exp

Xanterra Travel Collection is seeking an IT Technician II to join their team in Columbia Falls, Montana. This role involves providing direct support for applications and hardware throughout the property, maintaining computer operations, and assisting with IT-related tasks and projects.

Hospitality

Responsibilities

Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property including POS Hardware

Oversees maintenance of records and logs associated with computer processes

Can be assigned to act as the Technical Adviser on Duty in the absence of Director of IT

Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations

Works with software and hardware support personnel towards the resolution of problems

Install and maintain personal computers and software as requested

Works in conjunction with Leadership to maintain and troubleshoot network systems

Assists the in the day-to-day operation of the computer facility

Assists the IT Director with the completion of all Audits and maintaining security standards

Develop and modify reports using a variety of report writer programs used throughout the property if deemed necessary by senior management

Assists with coverage of the help desk when needed by the department

Provide support and assistance to the Xanterra Incident Response Team as needed and requested

May need to assist in hardware maintenance on other application servers, arrays, SAN, Cisco networking appliances, and other equipment

May need to assist in server patching requirements as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice

Other duties as assigned

Qualification

Microsoft Operating SystemsIT security complianceInfor CloudSuiteMicrosoft Office SuiteAnalytical SkillsDocumentation Toolset SkillsApplications ExperienceTechnical SkillsLeadership

Required

Minimum of 2 years related IT experience

Provides knowledge on Information Technology and Administrative Responsibilities needed to successfully support the assigned location(s)

Serves as supportive leader for the department and the organization as a whole on areas concerning technologies and other spheres of influence

Demonstrates strong analytical skills including the ability to plan complex system-related projects

Knowledge and experience with Microsoft Operating Systems and desktop software is required

Knowledge of IT security compliance requirements

Proficiency in Microsoft Office suite of products is required

Experience with the following technologies or similar systems is preferred: Infor CloudSuite, Raymark Retail Systems, Simphony Food & Beverage Systems, Opera PMS, NEC PBX/Telephone Systems and TV/Cable Systems

Knowledge of computer hardware also required

Preferred

Associate's degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting

Background in hospitality-based IT systems

Microsoft Certified Systems Engineer (MCSE) certification

Prior experience with Payment Card Industry compliance requirements

Significant work experience can substitute for formal education