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American Express · 14 hours ago

Assoc-Tech Ops Engineering

Phoenix, AZ

Full-time

Hybrid

Mid Level

$78K/yr - $125K/yr

3+ years exp

American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The Associate-Tech Ops Engineering role involves designing and maintaining technology systems, monitoring performance, and ensuring high-quality support for both external customers and internal teams.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Designs, develops and maintains technology systems for use by external and internal customers

Monitors system performance and escalates non-routine issues to ensure optimal functionality

Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders

Performs the implementation of agreed remedies and preventative measures to maintain system integrity

Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes

Engages in the development and deployment of preventative maintenance procedures

Manages service support activities, including access control, application installation, and retirement of outdated systems

Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision

Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders

Completes disaster recovery testing and post-implementation reviews to ensure system resilience

Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization

Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval and clearing & reconciliation processes