Innovee Consulting LLC · 5 days ago
Service Desk Analyst ( Only Locals to New York/New Jersey)
United States
Full-time
Remote
Entry Level
1+ years expInnovee Consulting LLC is seeking a Service Desk Analyst to provide IT support for seven hospital networks and the corporate office. The role involves monitoring and answering service desk inquiries, resolving incidents, and ensuring customer satisfaction while meeting service level requirements.
Asset ManagementCustomer ServiceInformation Technology
Responsibilities
Manage level 1 and 1 1/2 service Incidents/requests from report to resolution
Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 ½
Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Contribute to the continuous process improvement of the Service Desk Area
Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
Receive, prioritize, document and actively resolve end user help requests
Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
Follow escalation and paging procedures to ensure SLAs are being met
Provide support and services to users, seeking to resolve as many calls as possible at level 1:
Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolve
Participate in special projects as needed and perform other duties as assigned
Must be able to work independently as well as work as part of a fast-moving team
Must be able to work at various locations when necessary along with working various shifts
Qualification
Required
Baccalaureate Degree in relevant field from an accredited college or university
One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination
Familiarity with EDP applications and data processing programs
A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university
A satisfactory combination of education, training and experience
One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination
Ability to work independently as well as work as part of a fast-moving team
Ability to work at various locations when necessary along with working various shifts
Company
Innovee Consulting LLC
Innovee Consulting LLC is an IT Solutions company based out in New York, NY with core competencies in Public Asset Management and Customer Service Management.
11-50 employees
H1B Sponsorship
Innovee Consulting LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (4)
2022 (7)
2021 (1)
2020 (5)
Funding
Current Stage
Early StageCompany data provided by crunchbase