Dobbin ยท 2 days ago
Head of Customer Success (Remote, Fractional Contract)
United States
Full-time, Contract
Remote
Senior Level
5+ years expDobbin is an AI-powered thinking partner that helps leaders and their teams get stuff done. They are seeking a Head of Customer Success to lead a contract engagement for approximately 4.5 months, focusing on activating and guiding customers through strategic business transformation.
Computer Software
Hiring Manager
Alexandra Ostrove
Responsibilities
Lead Strategic Onboarding: Guide new customers from a cold start to their first "aha" moment using fast-paced, hands-on workflows that focus on concrete wins, not abstract concepts
Manage a Portfolio of Key Accounts: Own the success of priority accounts, including enterprise prospects, high-engagement users, and churn-risk customers across multiple simultaneous onboardings
Build & Monitor Customer Health: Develop sophisticated tracking systems that enable predictive health scoring and behavioral segmentation beyond traditional firmographics
Become a Dobbin Power User & Teach What You Practice: Master the platform first, then teach customers the exact workflows you use to turn ideas into action
Drive Feature Adoption: Launch targeted campaigns to drive strategic usage of underutilized features, helping customers get the most from the platform
Refine Frameworks for Scalability: Continuously improve our onboarding and value-communication playbooks, learning and updating them in real time based on customer interactions
Partner Across the Business: Work closely with Sales, Product, and leadership to align customer insights with product development and sales strategy
Qualification
Required
5+ years in customer success leadership, ideally with some experience in brand strategy or ecommerce
A proven track record of partnering with senior executives on strategic initiatives is essential
You have a history of building frameworks and infrastructure while also doing hands-on customer work
You understand AI-powered tools, master complex software platforms quickly, and can teach them to others in a simple, human way
You have a deep empathy for senior executives who need to capture and scale their strategic thinking across teams
You excel at meeting customers where they are, guiding them from day-to-day tactical requests to foundational strategic applications using concrete examples
You have a strong ability to segment customers by their AI comfort levels and use case complexity, identifying which will become force multipliers
You thrive in early-stage environments, are comfortable with ambiguity, and enjoy building infrastructure from scratch
You believe in building personal mastery first, then teaching what you practice through demonstrated workflows
Company
Dobbin
Dobbin is a thinking partner for founders, leaders, and teams.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase