Emerald · 1 day ago
Brand Success Manager
New York, NY
Full-time
Onsite
Mid Level
$70K/yr - $75K/yrEmerald is seeking a highly collaborative and detail-oriented Brand Success Manager to serve as the single point of contact for internal brand and marketing teams across their B2B event portfolio. This role is responsible for understanding brand-specific needs and translating them into clear platform requirements while coordinating with Platform Managers to ensure effective implementation across Emerald’s event technology ecosystem.
ContentEventsMarketing
Responsibilities
Serve as the primary point of contact for brand and marketing teams for all platform-related needs, questions, and requests
Develop a deep understanding of each brand’s nuances, show objectives, timelines, and marketing strategies to accurately capture platform requirements
Gather, document, and prioritize brand and show-specific requirements across platforms, including:
Marketing automation
Event registration platforms
Event mobile applications
Billing and show setup platforms
Translate brand requirements into clear, actionable inputs for Platform Managers and delivery teams
Identify and manage dependencies, sequencing, and impacts across multiple platforms to ensure coordinated and timely execution
Partner closely with Platform Managers to review requirements, confirm feasibility, align on approach, and support successful implementation
Manage timelines, milestones, and deliverables across multiple brands and shows, ensuring commitments are met
Validate that implemented solutions align with documented brand requirements and business objectives prior to launch
Proactively surface risks, gaps, or misalignment and work with Platform Managers and stakeholders to drive resolution
Facilitate ongoing communication between brand teams and platform teams to ensure transparency and shared understanding
Leverage AI-enabled tools (e.g., for requirements summarization, documentation, workflow efficiency, or insights) to improve speed, accuracy, and consistency of processes
Provide structured feedback and insights to Platform Managers to inform playbooks, training materials, and repeatable workflows
Identify recurring brand needs and process inefficiencies and recommend improvements to streamline cross-platform delivery
Qualification
Required
Proven experience acting as a liaison between business stakeholders and technical or operations teams
Strong project management capabilities, including managing timelines, dependencies, and multiple concurrent initiatives
Comfort working across integrated digital platforms and understanding cross-system dependencies
Highly detail-oriented with strong organizational and follow-up skills
Excellent written and verbal communication skills with the ability to translate business needs into clear requirements
Ability to manage multiple brands and shows concurrently in a deadline-driven environment
Self-starter who works independently while collaborating effectively across teams
Solution-oriented mindset with a focus on efficiency, continuous improvement, and scalable processes
Experience and comfort adopting new tools and technologies, including practical use of AI to enhance productivity and workflow efficiency
Preferred
Experience working within a B2B event, tradeshow, experiential marketing environment, or related field
Benefits
Unlimited vacation for exempt employees
Flexible working locations
401(k) plan with a company match
Medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits
Parental and caregiver leave
Dependent, commuter and FSA benefits
Professional development programs like Toastmasters
Mental wellness tools
Company
Emerald
Emerald create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Emilie Lewis
Senior Vice President & Brand Leader, MJBiz
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