Red Oak Technologies ยท 1 day ago
Help Desk Technician > On Site at Sacramento California
Sacramento, CA
Contract
Onsite
Entry, Mid Level
$27/hr - $35/hr
2+ years expRed Oak Technologies is seeking a Help Desk Technician located onsite in Sacramento, CA. The role involves providing technical support through a ticketing system, handling escalations, and offering assistance via phone, email, and chat.
Human ResourcesMarketingStaffing Agency
Responsibilities
Handling call escalations from Tier 1 to Tier 2
Providing phone, email and chat support
Qualification
Required
Technical Support, 2+ years, Is Required
Written Communication, 2-5 years, Is Required
Mac OS X, 2-5 years, Is Required
Time Management, 2-5 years, Is Required
Communication Skill, 2-5 years, Is Required
Problem Solving, 2-5 years, Is Required
iOS 2-5 years, Is Required
Preferred
Certified Support Professional
Cisco CCNA certification
CompTIA A+ certification
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Company
Red Oak Technologies
Red Oak Technologies is a staffing and recruiting company offering IT, marketing, and finance recruitment services.
501-1000 employees
H1B Sponsorship
Red Oak Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (34)
2023 (19)
2022 (14)
2021 (24)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Joel Leege
President & COO
Recent News
2024-01-09
Company data provided by crunchbase