Twilio · 7 hours ago
Systems Ops Administrator
CO
Full-time
Hybrid
Mid Level
3+ years expTwilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. The Salesforce Systems Ops Administrator will provide operational and technical Salesforce support to Sales organizations in North America and Latin America, ensuring high process integrity and stability in Salesforce CPQ and multiple instances.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Manage Salesforce user setup, roles, profiles, permissions, and security settings
Oversee Salesforce case management, ensuring SLAs and response times are met
Maintain page layouts, workflows, validation rules, and approval processes
Serve as the escalation point for advanced Salesforce user requests
Troubleshoot and resolve CPQ and multi-instance Salesforce issues
Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals)
Support OLM processes including orders, renewals, cancellations, and billing triggers
Ensure synchronization of Salesforce data with ERP/Billing systems
Collaborate with Sales Ops, Finance, IT, and Product teams
Recommend process automation and continuous improvement
Support UAT, deployments, and develop user training materials
Qualification
Required
3+ years' experience as a Salesforce Administrator (Sales Cloud)
Salesforce Administrator certification (ADM-201)
Strong expertise in Salesforce CPQ administration and configuration
Understanding of Salesforce data model, sharing rules, and security
Experience troubleshooting complex integrated system issues
Preferred
Salesforce CPQ Specialist certification
Experience with Salesforce Revenue Cloud, Billing, or ERP integrations
Knowledge of Apex, Flow, SOQL, and advanced automation
Strong analytical and problem-solving skills
Excellent communication skills for technical and non-technical audiences
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
And much more
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-13
2025-12-29
2025-12-24
Company data provided by crunchbase