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JLR North America · 8 hours ago

Customer Service Automotive Technical Senior Specialist

LA Metro Area

Full-time

Onsite

Senior Level

$95K/yr - $119K/yr

5+ years exp

JLR North America is committed to fostering a diverse and inclusive culture. The Customer Service Automotive Technical Senior Specialist is responsible for supporting technical litigation activities related to lemon law issues and assisting various departments within the organization.

Automotive

No H1B

Responsibilities

Provide technical assistance in determining whether a vehicle has a defect that qualifies for a repurchase under the lemon law

Assist and support all aspects of the Dealer Facilitated Trade process including assisting with the required DFT paperwork and retailer inquiries

Assist and support Consumer Affairs and the CRC with potential lemon law claims and vehicle repurchase requests

Identify retailer process deficiencies

Assist and support the Legal Department in all aspects of technical litigation

Serve as JLRNA’s person most knowledgeable witness at deposition on vehicle technical issues and pre-litigation processes

Attend and perform vehicle inspections

Review and respond to written discovery

Attend mediations, arbitrations, and settlement conferences

Interface, coordinate, and work closely with outside counsel

Provide input on litigation strategy

Provide an initial technical review of litigation

Serve as a JLRNA trial witness

Represent JLRNA in Small Claims Court

Consult with and counsel retailers on the litigation matters

Perform additional responsibilities as required

Qualification

Automotive experienceVehicle diagnosticsDTCsFault codesASE CertificationBusiness acumenTask prioritizationInterpersonal skillsPresentation skillsFast-paced environment