University of Massachusetts Global ยท 3 days ago
Collection Specialist
Aliso Viejo, CA
Full-time
Hybrid
Mid Level
$22/hr - $24.50/hr
3+ years expThe University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. They are seeking a Collection Specialist to research and collect on past due student accounts, ensuring timely follow-up and resolution while coordinating with outside collection agencies.
EducationNon ProfitUniversities
No H1B
Responsibilities
Contact past due students to resolve and collect outstanding accounts and ensure timely follow up for payment and resolution
Prepare clear and concise written correspondence to resolve and collect outstanding accounts
Review Banner Student and Accounts Receivable ERP, as well as Regent Education Financial Aid system to analyze and investigate a wide variety of student related information, including AR, Financial Aid and Student Registration modules
Resolve complex account issues including but not limited to payments due, accounting adjustments, refunds, registration and financial aid issues, via daily interactions with staff, parents, students, other university departments and third-party vendors
Prepare monthly review of accounts to facilitate bad debt write off in accordance with university policy. Accurately adjust accounts for bad debt write off and assign to collection agencies
Coordinate collection agency activities including but not limited to account resolution and disputes, account settlement, analyzing agency inventory, payment posting, account adjustments and bankruptcies
Serve as the liaison for One Stop teams and university departments for any collections related questions and issues
Review the annual filing of Franchise Tax Bureau tax intercept candidates for accuracy and integrity, including verification of balances, applying appropriate filters and identifying population of students for submission and pre-intercept communications
Generate State of CA required pre-intercept letters and emails within state mandated timelines
Respond to student inquiries responding to pre-intercept notices and reflect balance changes and comments in tax intercept records depository
Prepare an upload file for tax intercept state submission within state defined timelines
Maintain and update tax intercept records depository and prepare adjustment files to be submitted to the state
Weekly review of State reports for full or partially intercepted students, work with Cashiering to ensure correct General Ledger entries and communicate balance changes to two collections agencies for impacted students
Weekly review of external collections agency activity reports to identify fully or partially paid students and generate adjustment file to the State
Work with impacted students and respond to inquiries during post-intercept phase
Provide ad-hoc reports and responses as needed
Other duties as assigned or assumed, including, but not limited to serve as a backup for cashiering, refunding, student accounts and third-party billing functions, assisting with Student Accounts related tasks, assignments and other special projects
Qualification
Required
3 to 5 years of experience in collections or equivalent experience
Exceptional ability to communicate solutions clearly and concisely in a logical manner
Excellent customer service skills
Strong organizational skills
Ability to carry out duties in a timely and independent manner
Experience with Ellucian Banner ERP, including Accounts Receivable and Student modules
Familiarity with Argos reporting software
Familiarity with Regent Education Financial Aid system
Knowledge of federal and state financial aid
Knowledge of Bankruptcy Laws and Filings
Excellent oral and written communication skills using a variety of tools
Strong interpersonal skills and exceptional ability to deliver customer service/experience in a fast-paced environment
Excellent problem-solving skills and ability to apply good judgement during times of high volume
Demonstrated ability to handle adverse situations with a high degree of tact
Excellent organizational and technical skills and ability to work within deadlines
Intermediate level of knowledge of Microsoft Office tools, particularly Word, Excel and Outlook
Demonstrated ability to work independently, take initiative, and exercise discretion and judgment
Strong team player
Demonstrated ability to multi-task and perform effectively taking the appropriate steps to achieve success by maintaining the highest level of service within the constraints of law, regulations, budget and university policy
Preferred
Associate's or Bachelor's degree in accounting or related field or equivalent working experience
Experience in Higher Education, accounts receivable and collections
Experience with at least one and preferably Ellucian Banner modules: Accounts Receivable, Financial Aid, Student
Experience with Argos reporting tool
Experience with Regent Education Financial Aid system
Benefits
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
Wellness: Counseling services, Calm app access, and year-round wellness programs.
Company
University of Massachusetts Global
University of Massachusetts Global is a non-profit university that offers higher education.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Moysychyn, EdD, MBA, FACHE
Premier Partners Advisory Council Member
Hamid Etesamnia
Vice Chancellor for IT & Chief Information Officer
Recent News
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