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Cox Enterprises · 1 day ago

Manager, Lot Operations (Manheim California)

Anaheim CA

Full-time

Onsite

Mid, Senior Level

$81K/yr - $121K/yr

6+ years exp

Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional service. They are seeking a Manager for Lot Operations who will oversee daily operations of the lot department, manage staff, and ensure efficient vehicle logistics and customer satisfaction.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Manage lot operations daily to ensure efficient operations before and after sale

Assist senior management in developing and executing operational business plans, analyzing operational expenses and implementing procedures to improve efficiency

Coordinate with Reconditioning, Vehicle Entry, and Commercial departments to schedule and prepare vehicles for sale. Effectively manage all aspects of sale day operations, ensuring all vehicles are properly staged and efficiently run through auction lanes

Maintain positive customer relations and provide out-of-town customers with transportation to and from the auction

Supervise and develop lot operations staff, their professional and technical knowledge by recruiting, selecting, orienting, and training employees and by providing educational opportunities

Provide coaching and training for: lot drivers, lane leaders, lot coordinators, lane captains, crew leaders, and administrative staff

Counsel and discipline employees, as necessary. Plan, monitor, evaluate job performance and conduct performance appraisals

Monitor lot damage, meet with general management regularly to review and resolve potential lot operation problems

Work with Lot Coordinators to ensure all vehicles are located, delivered to the lot, properly numbered and parked

Ensure all company assets used in operations are properly maintained and accounted for

Maintain/supervise maintenance of equipment including radios, PT scanners, service trucks, wreckers, fuel trucks/equipment, jump boxes, lot vans, golf carts, and lift trucks

Maintain staging & inventory areas and sale lanes to ensure operational efficiency

Develop and maintain effective schedules for all drivers and lot personnel

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence

Assist with timely feedback to customer inquiries

Maintain operational requirements by initiating, coordinating, and enforcing production and control standards and procedures. Ensure all established costs, quality, and delivery commitments are met

Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement

Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values, and ensuring that all employees are treated with respect

Enforce all company policies and procedures related to employee and customer conduct

Partner with various market-level support teams (i.e., Finance, HR, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support

Perform other duties as assigned by the manager or supervisor

Occasional exposure to weather conditions, fumes, and noise

Qualification

Management experienceOperational efficiencyBachelor's degreeCustomer relationsTeam leadership

Required

Bachelor's degree in a related discipline and 6 years' experience in a related field

The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field

1+ year of experience in management or lead role