GuideIT · 1 day ago
Messaging Engineer
Plano, TX
Full-time
Hybrid
New Grad, Entry LevelGuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. They are seeking a highly skilled and motivated Messaging Engineer I to manage messaging support, configure various messaging platforms, and assist with administration tasks in Microsoft 365 and Google Workspace.
Information TechnologyProfessional ServicesSoftware
Responsibilities
Manage messaging support and related tasks as directed by infrastructure team leadership
Provide services focused on messaging system setup, documentation, support, and new tenant/user implementations
Configure and administer various messaging platforms and services, including but not limited to: Google Workspace and Microsoft 365 environments and Exchange Online, Azure AD, and collaboration tools
Assist with administration of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Google Workspace
Support user provisioning, licensing, and group administration in Microsoft 365 Admin Center, Azure AD, and Google Admin Console
Monitor and resolve tickets related to email delivery, spam filtering, mailbox issues, and Teams performance
Support implementation of Microsoft Copilot in M365 apps, ensuring proper licensing, security, and data governance controls
Perform basic PowerShell scripting for routine administrative tasks
Help maintain email security and compliance policies, including SPF, DKIM, and DMARC
Assist with mailbox migrations across platforms or environments
Assist with SharePoint migrations across environments
Support Microsoft Teams configuration and basic troubleshooting
Help implement and maintain data retention and compliance policies
Monitor system performance and service health dashboards for Microsoft and Google
Assist with enrollment, configuration, and management of Windows, iOS, and Android devices via Microsoft Intune
Support policy creation and deployment for device compliance, app protection, and conditional access in Intune
Collaborate with the company’s security team to select and implement security tools, policies, and procedures related to messaging platforms
Provide technical support for messaging and system-related issues within strict SLA
Support identity and access management tasks in Microsoft Entra ID (Azure AD), including user and group management, role assignments, and access reviews
Assist with configuring and monitoring Conditional Access policies in Entra ID
Help manage authentication methods including MFA, password reset, and SSPR policies
Assist with enterprise application integration using Entra ID SAML/SSO configurations
Qualification
Required
Expertise in messaging platforms, including Google Workspace, Microsoft 365, and Exchange Online administration
Working knowledge of Microsoft 365 and Exchange Online
Basic PowerShell scripting and Microsoft Graph concepts
Familiarity with Microsoft Entra ID (Azure AD) administration
Understanding of Google Workspace tools and policies
Awareness of Microsoft Copilot setup and licensing
Knowledge of Intune and device compliance management
Email protocols and authentication (SMTP, SPF, DKIM, DMARC)
Strong troubleshooting and documentation abilities
Understanding of SAML/SSO configurations for enterprise apps
Familiarity with Azure AD Connect sync mechanisms
Proficiency in Windows server management, Active Directory, MFA, and related identity/access management systems
Familiarity with ITIL standards and maintaining compliance with security policies related to messaging environments
Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly
Strong communication and interpersonal skills, with the ability to interact effectively across teams and clients
Flexibility to work various shifts, including nights, weekends, and holidays
Local to Dallas area and available to go on-site to customer locations as needed
Bachelor's degree or an equivalent combination of education and relevant experience required
Preferred
ITIL Foundation Certification or practical experience – provides a solid understanding of IT service management best practices, useful for change, incident, and service continuity management
Microsoft 365 Certified or practical experience - demonstrates hands-on expertise in configuring and managing modern messaging environments
Google Workspace Administrator Certification or practical experience : validates the ability to manage and secure Google Workspace services
Experience with system monitoring tools: ability to proactively track messaging performance, availability, and health using enterprise-grade monitoring solutions
Knowledge of patch and update management - familiar with applying updates and patches to messaging systems in compliance with security and reliability standards
Cloud security and compliance awareness – experience with Microsoft 365 Security & Compliance Center and basic familiarity with Azure security tools
Strong troubleshooting and analytical skills – able to diagnose and resolve messaging issues efficiently across Microsoft and Google platforms
Understanding of Identity and Access Management (IAM) – working knowledge of Microsoft Entra ID (formerly Azure AD) and tools like Conditional Access, MFA, and SSPR
Benefits
Competitive pay
Performance-based bonuses
401K
Health, dental and vision insurance coverage
Paid holidays
Paid time off
Company
GuideIT
GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business.
Founded in 2013
201-500 employees
H1B Sponsorship
GuideIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2014-02-04Private Equity
Leadership Team
Bob Kelly
Chief Financial Officer
Recent News
Company data provided by crunchbase