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TKO · 2 hours ago

Manager, Platinum Access Business Development - LA28 Olympic & Paralympic Games

Los Angeles County, CA

Full-time

Hybrid

Senior Level

$71K/yr - $95K/yr

7+ years exp

On Location is a global leader in premium experiential hospitality, offering ticketing and curated guest experiences. The Manager, LA28 Platinum Access Business Development will focus on proposal development and account management for corporate clients, ensuring a tailored and efficient service that meets client expectations.

Media and EntertainmentSports

Responsibilities

Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations

Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed

Maintain working knowledge in the following areas: Commercial and Stakeholder/Affiliate Product Offerings and Inventory, Platinum Access Products, for each OL property, Competition venue locations and event schedules, Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs

Author and distribute event-related communications to applicable staff

Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client

Execute all other duties assigned by the team or leadership

From initial contact to the contracting phase to execution -- develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients with the goal of driving sales long-term across all On Location properties

Identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives

Build and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound

Author, edit, assist with design, and/or produce proposal materials

Manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually 'win-win' solutions and ensure On Location receives the best available rates in the market for guest experiences

When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members

Maintain client records in the CRM/database (Salesforce) and inventory management system (Optimo)

Work in close coordination with the Program Management team on all business development opportunities and feasibility of programs and solutions offered

Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations

Review post-event notes and client surveys to ensure brand quality standards are achieved

Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval)

Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc

Onsite attendance at events and client meetings/site visits as required

Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions

Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc

Develop, document, and implement specific procedures, systems, and operational efficiencies

Conduct and/or participate in Team and Leadership Team meetings, as needed

Provide leadership / feedback on process development / improvement during meetings

Participate in post-event review meetings regularly

Conduct process review / improvement meetings regularly

Provide input on performance reviews, bonuses, and merit increases

Monthly expense and/or event budget reconciliations, as needed

Drive focus on Continuous Quality Improvement

Foster an environment for participation and engagement from the B2B team and other workstreams

Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey

Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation

Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized

Extensive collaboration and communication within the team and across workstreams

Situation analysis and decision making; identify, understand, and remove roadblocks

Qualification

Business DevelopmentAccount ManagementSalesforceEvent OperationsHospitality ManagementB2B ExperienceProposal DevelopmentFluency in EnglishInterpersonal SkillsTime ManagementCreativityAdaptability

Required

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required

Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry

Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

Preferred

Proven record of building and maintaining client relationships and managing complex corporate accounts

Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations

A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients

Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals

Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment

Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done

Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner

Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment

Ability to set priorities, quickly zero-in on the 'critical few' and put the 'trivial many' aside, and to juggle numerous tasks and priorities while maintaining productive flow of work

Continually strives for self-development and discovering better means of accomplishing both personal and professional goals

Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results

Comfortable traveling and working within an international environment

Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry

Fluency in English (both oral and written) is required; fluency in other languages (specifically Spanish, Portuguese, or Chinese) is a plus