madhappy · 1 week ago
Madhappy Malibu Store Manager
Malibu, CA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $75K/yr
5+ years expMadhappy is a Los Angeles-based clothing brand that is seeking a sales-driven, results-oriented general manager to lead their flagship location in Malibu. In this role, you will drive store performance, maximize sales, and ensure an exceptional customer experience while leading and mentoring your team.
E-CommerceFashionRetailShoes
Responsibilities
Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies
Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales
Maintain a full understanding of the business strategy and create plans to execute on financial goals
Lead and monitor the store’s Key Performance Indicators (KPIs), adjusting tactics based on data to ensure continuous improvement
Drive and track performance in clienteling, building and maintaining long-term relationships with key customers
Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity
Oversee all store operations, including inventory management, staffing, scheduling, and budgeting
Effectively manage expenses, ensuring the store operates within budget while maintaining high standards
Develop and maintain a high level of store readiness, ensuring an organized and efficient sales floor and operations
Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service
Monitor the overall store performance and create action plans to address underperforming areas
Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment
Provide ongoing coaching to improve sales techniques, customer service, and overall team performance
Lead recruitment efforts, ensuring the team is equipped with top talent aligned with Madhappy’s values and mission
Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance
Foster a motivating environment where the team feels empowered to excel and take ownership of their performance
Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits
Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally
Use data and customer feedback to improve service offerings and tailor the in-store experience
Cultivate a personalized shopping experience that resonates with our brand values of optimism
Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, ensuring it contributes to the overall store revenue and customer experience
Work with the Pantry Cafe Manager to maintain high standards of food and beverage offerings, cleanliness, and service
Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products
Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies
Regularly assess inventory to identify slow-moving products and implement strategies to move them
Partner with visual merchandising to create exciting and engaging in-store displays that drive customer purchases
Qualification
Required
5+ years of retail management experience in a high-volume, sales-driven environment or multi-unit
Proven track record of exceeding sales goals and driving profitability in a retail setting
Strong experience in clienteling and building a loyal customer base
Excellent leadership skills, with the ability to inspire and develop a high-performing team
Analytical mindset with a focus on data-driven decision-making to maximize sales and operational efficiency
Passion for Madhappy's mission and values, with a strong alignment with mental health advocacy
Preferred
Leadership experience in a Coffee or Food & Beverage environment is a plus
Benefits
Up to 96 hours of PTO annually
Performance Incentives
Health, dental, and vision insurance
Retirement plans available
Quarterly fitness and mental health stipend
Welcome gift :)
Employee discount and monthly gifting
Company
madhappy
Madhappy is an e-commerce platform that sells men's and women's clothes and footwear.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.8MKey Investors
LVMH Luxury Ventures
2019-10-10Series Unknown· $1.8M
2019-03-01Seed· $2M
Leadership Team
Mason Spector
Founder
Noah Raf
Founder
Recent News
Seattle TechFlash
2025-06-04
Company data provided by crunchbase