Navisync · 11 hours ago
Account Supervisor
Morristown, NJ
Full-time
Onsite
Mid, Senior Level
4+ years expNavisync is a division of NPG Health, and they are seeking an Account Supervisor responsible for driving client satisfaction and project success. The role involves overseeing project delivery, fostering client relationships, and ensuring effective communication between clients and internal teams.
AdvertisingBrand MarketingMarketingTraining
Hiring Manager
Miranda Muller
Responsibilities
Responsible for driving client satisfaction and project success for our agency
Oversees the timely, efficient and professional delivery of all projects, ensuring they align with client expectations and business objectives
Acts as the primary service delivery manager and client advocate, fostering strong client relationships and promoting transparency
Ensures a seamless flow of communication between clients and internal teams
Accountable for project success and profitability, delivering exceptional service and strategic value
Mentors/oversees up to 1 direct report
Notifies managers of suspicious/inaccurate timekeeping by their teams
May serve as pitch captain when new business opportunities arise
Responsible for 1-2 manufacturers ($1M-$1.5M in revenue)
Effectively keeps detailed meeting notes, finalizes and sends client contact reports
Maintains, finalizes, and sends client status reports
Offers proactive, tactical solutions to address brand challenges
Develops and maintains independent relationships with clients; identifies and communicates to their manager new opportunities and/or threats
Contributes to brand planning, in collaboration with their manager
Recognizes opportunities for organic growth and notifies their manager and the strategy team
Ensures timely submission of materials to Veeva per the submission calendar
Creates needed job codes in Veeva
Completes Veeva submissions and oversees direct report submissions (if one is assigned)
Attends medical/legal/regulatory review meetings
Downloads medical, legal and regulatory review comments and saves in iMeet
Ensures that the medical, legal and regulatory review comments are marked up and incorporated accurately
Leads and/or oversees direct report’s internal kickoff meetings
Develops project briefs
Markups/routes client comments; provides oversight to direct report’s routes
Helps direct report resolve internal challenges (if assigned)
Seeks advice from manager when working to resolve any internal challenges
Understands how and when to engage or deploy Strategy colleagues
Leads the more strategic/complex tactics and initiatives, delegates appropriate projects to junior account colleagues
Demonstrates clinical knowledge and understanding of aligned brand(s)
Provides manager with budget estimates for new projects
Monitors budgets by project; notifies clients if there is a potential scope creep
Prepares invoicing details for review by manager
Drafts SOWs for review by manager
Provides input to support revenue projections
Qualification
Required
4-6 years' experience; 2 years access and reimbursement experience required
College degree and/or equivalent work experience required
0-2 years of management experience required
Demonstrates strong oral and written communication skills
Mentors/oversees up to 1 direct report
Notifies managers of suspicious/inaccurate timekeeping by their teams
May serve as pitch captain when new business opportunities arise
Responsible for 1-2 manufacturers ($1M-$1.5M in revenue)
Effectively keep detailed meeting notes, finalize and send client contact reports
Maintains, finalizes, and sends client status reports
Offer proactive, tactical solutions to address brand challenges
Develops and maintains independent relationships with clients; identifies and communicates to their manager new opportunities and / or threats
Contributes to brand planning, in collaboration with their manager
Recognize opportunities for organic growth and notify their manager and the strategy team
Ensures timely submission of materials to Veeva per the submission calendar
Create needed job codes in Veeva
Complete Veeva submissions and oversees direct report submissions (if one is assigned)
Attends medical/legal/regulatory review meetings
Downloads medical, legal and regulatory review comments and saves in iMeet
Ensures that the medical, legal and regulatory review comments are marked up and incorporated accurately
Lead and/or oversee direct report's internal kickoff meetings
Develop project briefs
Markup / route client comments; provide oversight to direct report's routes
Helps direct report resolve internal challenges (if assigned)
Seek advice from manager when working to resolve any internal challenges
Understands how and when to engage or deploy Strategy colleagues
Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
Demonstrates clinical knowledge and understanding of aligned brand(s)
Provides manager with budget estimates for new projects
Monitor budgets by project; notify clients if there is a potential scope creep
Prepares invoicing details for review by manager
Draft SOWs for review by manager
Provides input to support revenue projections
Preferred
Only candidates in the TriState area will be considered for this role (NYC/NJ/Local PA)
Company
Navisync
NaviSync is a marketing and advertising company that provides brand marketing, pull-through campaigns, and training platforms.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Condit
President and Partner
Company data provided by crunchbase