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Edgewater Federal Solutions, Inc. · 19 hours ago

Help Desk Support Technician

US-MD-Germantown

Full-time

Onsite

Entry Level

$60K/yr - $85K/yr

2+ years exp

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD, currently seeking a Help Desk Support Technician to join their team. The role involves providing technical support and troubleshooting for software applications and computer hardware for users, both remotely and in person.

Information ServicesInformation TechnologyProfessional Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide high-quality end-user support in person and remotely (email, phone, Teams) for databases and applications created by EHSS

Provide high-quality end-user support in person and remotely (email, phone, Teams) for logistical, network and COTS hardware and software matters

Record requests, incidents, and status information using the EHSS ticketing system. Report on those results as requested

Manage escalations and ensure any issues are resolved in a timely manner

Make recommendations to improve operational efficiency

Provide all reporting and other information, planned and ad hoc, as requested by help desk leadership

Support EHSS teleconferencing needs

Maintain IT hardware inventory records

Respond to data calls as requested

Manage the EHSS system outage notification process

Escalate user issues to Tier 2 support personnel, as needed

Other duties may be assigned

Qualification

Technical supportTroubleshooting skillsCustomer service skillsAnalytical skillsLeadership skillsU.S. Government clientsWriting abilityWork under pressure

Required

US Citizenship

Ability to obtain a U.S. Government security clearance

Bachelor's degree in computer science, information technology, or a related field or at least two years of experience as a Help Desk Technician or in a technical support role

Strong technical background

Excellent analytical and troubleshooting skills

Ability to work under pressure

Strong writing ability

Strong customer service skills

Excellent leadership and people management skills

Strong customer service skills

Ability to support multiple Washington D.C. area locations

Preferred

Experience supporting U.S. Government clients

Benefits

Paid Time Off & Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance, and AD&D

Flexible Spending Accounts

Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)

Tuition and Technical Training Reimbursement

Exercise Reimbursement

Computer Reimbursement

Employee Assistance Program

Company

Edgewater Federal Solutions, Inc.

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees.

Founded in 2002

Ijamsville, Maryland, USA

501-1000 employees