Santander Bank, N.A. · 18 hours ago
Associate, Infrastructure Operations
Quincy, MA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $150K/yr
5+ years expSantander Bank, N.A. is a global leader in the financial services industry, evolving into a technology-driven organization. The Associate, Infrastructure Operations will assist in managing end user workstations in a complex environment, documenting procedures, and developing new processes.
BankingFinanceFinancial Services
Responsibilities
Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results
Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter
Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation
Works to remove roadblocks that prevent Ops from working most effectively
Communicates technical information to wider audiences with periodic updates
Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner
Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption
Monitors, analyzes and recommends solutions to performance problems with enterprise business applications
Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution
Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes
Provides technical workshops and hands-on guidance to infrastructure operations team
Qualification
Required
Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field
5+ Years Successful experience in building Technology Infrastructure and Operational environments
Familiarity of industry change management best practices experience
Experience in the use of SCCM and/or Intune for the management of End Points
Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders
Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation
Highly self motivated and self-directed
Excellent problem solving, analytical, critical thinking, and communication skills
Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines
Knowledge of systems architectures and information security practices
Ability to work under high pressure situations calmly
Ability to make sound decisions in a manner consistent with the essential job functions
Ability to work in a rapidly changing environment, is comfortable with ambiguity
Clear leadership and capability to take fact based hard decisions when required and ensure stakeholder alignment and clear communications
Experience in Microsoft Office products
Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
Recent News
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2025-12-22
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2025-11-18
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