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American University · 22 hours ago

Audience Engagement Assistant (Student) (FWS)

Washington, DC

Part-time

Hybrid

New Grad

$17.95/hr - $20/hr

American University is seeking a part-time Audience Engagement Assistant (Student FWS) to support audience engagement activities. The role involves assisting with event preparations, member and listener support, and social media tasks, all under the guidance of experienced staff.

Higher Education

Responsibilities

Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions

Supports event-related administrative tasks such as drafting or updating basic webpage or ticketing information using provided templates and content

Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision

Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization

Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager

Helps log, organize, and track inquiries to support timely staff follow-up

Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction

Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations

Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role

Qualification

Event SupportSocial Media SupportCustomer ServiceBasic Computer SkillsSocial MediaClear CommunicationAttention to Detail

Required

Current student with a FWS award for Spring 2026

Interest in events, audience engagement, communications, and/or social media

Strong reliability and follow-through; able to complete assigned tasks on time with guidance

Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed

Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools)

Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations)

Attention to detail for tracking lists, logging requests, and handling routine administrative tasks

Ability to maintain professionalism when interacting with members/listeners and to escalate non-routine issues to a supervisor

Customer service experience (retail, campus roles, volunteering, etc.)

Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn) from a personal or student organization perspective

Experience supporting events (student orgs, campus programming, volunteering)