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ADAC · 3 hours ago

Level 2 IT Support Technican

Muskegon, MI, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

ADAC is seeking a Level 2 IT Support Technician to join their support desk team. This role involves assisting end users with desktop hardware and software challenges and providing support for infrastructure and application issues as needed.

AutomotiveManufacturing

H1B Sponsor Likely

Responsibilities

Works with ADAC users to provide the highest-level service, communication and technical support

Trusted technical resource for troubleshooting, diagnosing and repair of issues with corporate desktop, ADAC mobile phones, printers, other PC peripherals, and AV conference room equipment

Follows support procedures

Effectively communicates both in writing and verbally to team and user on the status of tickets

Provide proper documentation and training of users on new hardware and software where pertinent

Assists infrastructure and applications IT staff in troubleshooting other support issues like networking, servers, internet, and email, and other corporate applications

Perform preventative maintenance when required on desktop equipment and printers

Perform user access maintenance in Active Directory and other business systems

Train users on basic desktop hardware use, and ADAC corporate software applications

Provide proper documentation of support activities

Assists System Admins with creation and maintenance of workstation images

Completes necessary tasks to complete IT related activities with employee on-boarding and terminations processes

Qualification

TroubleshootingActive DirectoryTechnical SupportDesktop HardwareSoftware ApplicationsSelf-DevelopmentCommunicationCollaborationProblem Solving

Required

2-4 years of experience in information technology, and/or IT support desk

Familiar with a variety of field system and procedures

Preferred

An associate's degree or equivalent experience is preferred

Company

ADAC

ADAC is a supplier of engineered products to the world automotive industry.

Founded in 1975

Grand Rapids, Michigan, USA

1001-5000 employees

https://www.adacautomotive.com/

H1B Sponsorship

ADAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)