Mark-it Smart, Inc. · 1 day ago
Senior Sales Support Specialist
Santa Ana, CA
Full-time
Onsite
Mid, Senior Level
3+ years expMark-it Smart, Inc. is seeking a Senior Sales Support Specialist who plays a critical role in ensuring smooth operational execution for the sales organization. This role involves managing order flow, coordinating logistics, producing sales tools, and providing operational support to sales representatives.
AdvertisingGiftService IndustrySupply Chain Management
Responsibilities
Receive, process, and release customer orders with accuracy and timeliness
Verify pricing, product availability, and shipping requirements prior to order release
Serve as the liaison between sales, warehouse partners, and internal operations teams to ensure all orders flow correctly and on schedule
Monitor orders through fulfillment and proactively resolve any delays, discrepancies, or issues
Track inbound inventory arrivals at warehouses and maintain accurate ETA logs
Communicate inventory updates to sales reps and internal stakeholders
Coordinate warehouse requests, including sample shipments, re-labels, repacks, and special handling as needed
Ensure accurate and timely shipping of samples to customers and sales reps
Maintain and distribute an updated status report for the sales team (open orders, inventory ETAs, production updates, etc.)
Produce recurring sales reports and ad-hoc data pulls for sales reps and management
Run and update landed cost sheets, pricing sheets, and margin analysis tools
Build and refresh product folders, product information sheets, sell sheets, and related materials as needed
Maintain organized digital filing systems, shared drives, and sales resources
Support product launches with updated data, documentation, and sales collateral
Assist with annual planning tools such as product catalogs, forecasting documents, and pricing updates
Troubleshoot issues related to order flow, data, pricing, or product specifications
Qualification
Required
3–5+ years of experience in sales operations, customer service, supply chain coordination, or similar sales support role
Strong proficiency with Excel/Sheets (VLOOKUP, pivot tables, formulas), CRM systems, and order-entry/ERP systems
Excellent communication skills and comfort working with cross-functional teams
High attention to detail, strong organizational skills, and ability to manage multiple tasks simultaneously
Proactive problem-solver who can anticipate needs and take ownership of processes
Experience working with warehouses, 3PLs, or fulfillment partners
Company
Mark-it Smart, Inc.
Mark-it Smart, Inc. is one of the leading promotional product and gift suppliers to the Gaming Industry.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mark Ditteaux
Founder, President and CEO
Company data provided by crunchbase