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Edgewater Federal Solutions, Inc. · 1 day ago

SOC Tools Administrator

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

2+ years exp

Edgewater Federal Solutions is a government contracting firm seeking a Systems Operation Center (SOC) Tools Administrator to support the IT program at a major national laboratory. The role involves Linux and Windows systems administration, technical maintenance, troubleshooting, and cross-team collaboration to ensure effective monitoring of systems and services.

Information ServicesInformation TechnologyProfessional Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Linux Systems Administration & VM Management: Stand up, configure, and maintain RHEL & Windows •heavier on the RHEL• Virtual Windows Machines across multiple networks

Ensure these systems are optimized to host monitoring agents and core software

Technical Maintenance: Perform regular installations, patching, and vulnerability remediation for Entuity and ServiceNow Agent Client Collector (ACC) to meet strict DOE security standards

Troubleshooting: Diagnose and resolve failing monitor hosts, connectivity issues, & devices/services on multiple networks

This includes connectivity between our tools/services and others

Cross-Team Collaboration: Work collaboratively with other infrastructure and mission teams to ensure their assets are correctly integrated into our monitoring tools

This includes coordinating technical work across boundaries to ensure end-to-end visibility

Web App & Synthetic Monitoring: Maintain and update synthetic monitoring scripts (JavaScript/Selenium) to simulate user journeys and proactively detect web application performance issues

Agile Participation: Actively participate in the team’s Daily Standups and Sprint cycles

Contribute to a culture of innovation by suggesting and implementing improvements to existing monitoring techniques

Technical Support: Respond to customer and SOC operator requests, resolving incidents and refinements to reduce operating time and improve system reliability

Qualification

RHEL/Linux AdministrationWindows System AdministrationVirtual Machine ManagementEntuity KnowledgeServiceNow ITOMPython ScriptingPowerShell ScriptingCustomer ServiceCI/CD FamiliaritySQL KnowledgeMongoDB KnowledgeVSCode ToolsAnsible FamiliarityTeamwork

Required

BS/BA in relevant discipline plus a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties. Related experience may be substituted for relevant education and vice versa

Must be a US Citizen

Must have DOE Q level clearance

2–5 years of experience in RHEL/Linux and Windows system administration or technical support

Proven experience managing Virtual Machines (VMs) and maintaining systems across multiple, segregated networks

Familiarity with Entuity and ServiceNow ITOM (Discovery/ACC) or similar enterprise monitoring suites

Proficiency in Python or PowerShell (for automation)

Strong ability to work within a team and coordinate effectively with external technical groups

Preferred

Familiarity with CI/CD Pipelining

Knowledge or experience with SQL & Mongo based data entry and configuration

Proficiency in use of debugging and profiling tools with VSCode

Familiarity with Ansible

Customer Service-oriented

Company

Edgewater Federal Solutions, Inc.

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees.

Founded in 2002

Ijamsville, Maryland, USA

501-1000 employees