ABC Legal Services · 1 week ago
Customer Service Representative
Longmont, CO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrABC Legal Services is the nation's leading service of process and court filing company. The Customer Support Specialist is responsible for maintaining daily administrative website tasks and serves as the first point of contact for all support calls, chats, tickets, or emails to both attorneys and clients.
LegalRisk Management
Responsibilities
Handles initial client and attorney chats on intercom in a timely, friendly, professional manner
Responsible for all support tickets and assignments though Jira. Follows up with customers in a timely manner
Serves as the lead operator in answering all incoming calls
Knows when to escalate urgent matters to the appropriate person whether that be the client or supervisor. Continues to follow up with parties until resolved so that nothing is dropped
Effectively manages support widgets/systems to ensure that nothing sits too long without response
Follows good customer service standards in all aspects of the job to include but not limited to: identifying self/position/company to customer, using professional language and titles always, extending information in a complete fashion, documenting customer complaints (verifying information and stating date/time to respond to concern), following up in a timely manner, and completes call with a cordial comment
Works closely with the operations and success teams as issues arise
Responsible for updating the client, attorney, and operations handbooks as assigned or when deemed appropriate
Utilizes the iteration process to capture and manage approved innovative improvements
Follows the standards and procedures in all handbooks with the intent to meet and or exceed set goals
Performs other duties as assigned
Qualification
Required
Prior customer support experience preferred
Must be technically savvy
Must be detail oriented
Must have excellent verbal and written communication skills
Benefits
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Company
ABC Legal Services
ABC Legal Services is a legal services company that provides managing compliance risk services.
Founded in 1974
201-500 employees
H1B Sponsorship
ABC Legal Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-14Acquired
Leadership Team
Steve Carrigan
Chairman and Chief Evangelist
Recent News
globallegalchronicle.com
2025-09-16
peprofessional.com
2025-08-21
Company data provided by crunchbase