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Wells Fargo · 1 week ago

Associate Account Resolution Representative - Bilingual (Spanish/English)

Irving, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Wells Fargo is seeking Associate Account Resolution Representatives - Bilingual (Spanish/English) to join our Auto team in Irving, TX. In this role, you will perform transactional tasks and support account resolution by improving customer experience and negotiating repayment terms.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing an auto dialer system to determine reason for delinquency

Seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances

Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Regularly receive direction from supervisors and escalate questions and complex issues to senior roles

Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers

Qualification

Bilingual (Spanish/English)Customer service skillsAnalytical skillsMicrosoft Office proficiencyTelephone etiquetteInterpersonal communicationNegotiation skillsConflict managementTeam collaboration

Required

6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Bilingual speaking and listening proficiency in Spanish/English