Customer Enablement Manager jobs in United States
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Ontra · 1 day ago

Customer Enablement Manager

positionUnited States
timeFull-time
remoteOnsite
seniorityMid Level
money$96K/yr - $144K/yr
date3+ years exp

Ontra is the leader in AI-powered solutions for the private markets, seeking a Customer Enablement Manager to enhance customer engagement. The role involves managing a help center, creating educational content, and collaborating with various teams to improve customer experience and satisfaction.

Artificial Intelligence (AI)Document ManagementLegalLegal TechSoftware
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Growth Opportunities

Responsibilities

Oversee the development and continuous improvement of a customer-facing help center, ensuring it meets the evolving needs of users
Write and manage the creation of help center articles, video tutorials, and training materials that align with product roadmaps and marketing strategies
Design and implement customer enablement programs in collaboration with Customer Success Managers and implementation teams to enhance user proficiency and satisfaction
Work closely with Product and Product Marketing teams to ensure all enablement content is accurate and integrates seamlessly with new feature releases
Analyze customer engagement data to evaluate the effectiveness of enablement initiatives and guide future content development
Proactively improve product adoption and overall customer experience by leveraging feedback and usage patterns

Qualification

Customer enablement experienceHelp center managementData-driven approachCross-functional collaborationTechnical writing

Required

3+ years of experience in customer enablement, customer success, education, or related fields, particularly in a mid-to-large B2B SaaS environment
Proven experience in creating and managing a help center, knowledge base, or Learning Management System (LMS) such as Docebo
Demonstrable experience in using data and analytics to measure the impact of customer enablement programs
Experience working effectively with product management and product marketing teams
Excellent communication abilities, with a focus on technical writing

Benefits

Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
Twice yearly team offsites for in-person collaboration
Paid flexible time off policy
Paid parental leave and benefits
Employer-supported retirement contributions, varying by country
Monthly phone and internet reimbursement
Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
Various options for medical, dental, and vision insurance

Company

Ontra

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Glassdoor4.3
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Ontra automates legal workflows with AI for contract and compliance management.
dateFounded in 2014
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.ontra.ai

Funding

Current Stage
Growth Stage
Total Funding
$310M
Key Investors
Silicon Valley BankBlackstone GroupBattery Ventures
2025-06-10Debt Financing· $70M
2021-10-27Series B· $200M
2019-01-01Series A· $40M

Leadership Team

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Troy Pospisil
Founder / CEO
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Eric Hawkins
Chief Technology Officer
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Recent News

Ontra
Ontra Unveils Three New Powerful Solutions Built for Private Markets
2025-09-10
Ontra
Ontra Announces $70M in Financing to Accelerate Growth
2025-06-11
Seattle TechFlash
Daily Digest: AI-generated SFPD reports, Bay Area small businesses vandalized after protests
2025-06-11
Company data provided by crunchbase