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American Express · 13 hours ago

Senior Manager, Detection Operations, Internal Fraud

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$104K/yr - $175K/yr

10+ years exp

American Express is a company with a long history of innovation and a commitment to its stakeholders. The Senior Manager of Detection Operations will lead the internal fraud alert review and referral processes, ensuring the timely and confidential handling of sensitive matters while protecting the organization's assets and compliance posture.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals

Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths

Prepare clear and well documented alert summaries and supporting materials for referral to investigations

Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards

Identify trends, patterns, or emerging risks related to internal fraud or misconduct

Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts

Ensure strict confidentiality and objectivity when handling sensitive colleague related matters

Support continuous improvement of fraud detection and referral processes

Ensure operational coverage, service level adherence and timely escalation of high-risk incidents

Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems

Contribute to reporting on detection effectiveness and operational performance

Partner with investigations on case referrals and feedback loops to refine detection quality

Qualification

Fraud operations experienceFraud monitoring toolsCase management systemsInternal fraud typologiesOperational KPIs managementAnalytical skillsCollaboration skillsOrganizational skillsProblem-solving skillsLeadership skills