Palo Alto Networks · 15 hours ago
Technical Account Manager (Unit 42 Managed Services) - Remote
United States
Full-time
Remote
Mid Level
$111K/yr - $179K/yr
4+ years expPalo Alto Networks is a cybersecurity company dedicated to protecting digital lives. The Technical Account Manager for Unit 42 Managed Services will act as a trusted advisor to customers, ensuring successful adoption of services and driving customer satisfaction and retention.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Guide customers through onboarding and drive adoption to ensure they maximize their return on investment and achieve their security objectives
Establish and maintain trusted advisor relationships with customer stakeholders and executive sponsors, ensuring alignment and maximizing business value
Act as the primary point of contact for customer support, coordinating with engineering teams to ensure timely issue resolution and developing subject matter expertise
Proactively communicate with customers regarding service offerings, updates, and events, serving as the main touchpoint for all customer feedback
Champion customer needs internally, influencing the product roadmap and service improvements to enhance the customer experience
Manage and report on key performance metrics, including CSAT, renewal rates, and customer engagement, identifying and mitigating renewal risks
Identify risks to customer success and collaborate with account teams to develop and execute mitigation plans, escalating as necessary
Qualification
Required
4+ years of experience in a customer-facing technical role such as customer success, consulting, or post-sales technical account management
Demonstrated experience managing technical escalations, balancing customer expectations, and negotiating successful resolutions
A data-driven mindset with experience tracking and improving key metrics like CSAT, adoption, and renewal rates
Excellent communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders
Preferred
Direct experience within the cybersecurity industry, particularly with Managed Detection and Response (MDR) or Threat Hunting services
Strong consulting and project management skills, with a proven ability to act as a trusted advisor to senior security leaders
Experience developing and executing customer engagement programs and playbooks
A collaborative, customer-first mindset with high personal integrity and accountability
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-14
2026-01-13
Jerusalem Post
2026-01-11
Company data provided by crunchbase