TierPoint · 6 hours ago
IT End User Experience Specialist
US-MO-Saint Louis
Full-time
Onsite
Entry, Mid Level
$52K/yr - $78K/yrTierPoint is dedicated to providing a positive technology experience for employees, and they are seeking an IT End User Experience Specialist. This role focuses on supporting the Microsoft 365 environment, managing end-user devices, and providing daily IT operational support.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Manage Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related applications
Administer user accounts, permissions, and security groups using Azure Active Directory
Deploy, configure, and maintain Windows and macOS workstations
Use administrative device management tools to manage updates, deploy software, and enforce security policies
Troubleshoot and resolve hardware, software, and operating system issues
Support Meraki wireless network, including monitoring performance, managing configurations, and troubleshooting connectivity issues
Support FortiClient VPN and EMS, including client deployment, configuration, and user connectivity troubleshooting, while coordinating with network and security teams to resolve VPN-related incidents and configuration changes
Assist with diagnosing and resolving end-user network or security-related issues
Provide Tier 2/3 technical support for escalated help desk requests
Support onboarding and offboarding processes, including device preparation, shipping new-hire equipment, and coordinating equipment retrieval
Identify opportunities to improve processes and enhance the end-user experience
Enforce endpoint security standards including antivirus, encryption, patching, and access controls
Support identity and access management for devices and applications
Assist with investigations and remediation of security alerts
Assist with IT projects such as upgrades, migrations, and new technology deployments
Work with cross-functional teams to improve digital workspace tools and workflows
Maintain accurate documentation of systems, processes, and configurations
Qualification
Required
Manage Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related applications
Administer user accounts, permissions, and security groups using Azure Active Directory
Deploy, configure, and maintain Windows and macOS workstations
Use administrative device management tools to manage updates, deploy software, and enforce security policies
Troubleshoot and resolve hardware, software, and operating system issues
Support Meraki wireless network, including monitoring performance, managing configurations, and troubleshooting connectivity issues
Support FortiClient VPN and EMS, including client deployment, configuration, and user connectivity troubleshooting, while coordinating with network and security teams to resolve VPN-related incidents and configuration changes
Assist with diagnosing and resolving end-user network or security-related issues
Provide Tier 2/3 technical support for escalated help desk requests
Support onboarding and offboarding processes, including device preparation, shipping new-hire equipment, and coordinating equipment retrieval
Identify opportunities to improve processes and enhance the end-user experience
Enforce endpoint security standards including antivirus, encryption, patching, and access controls
Support identity and access management for devices and applications
Assist with investigations and remediation of security alerts
Assist with IT projects such as upgrades, migrations, and new technology deployments
Work with cross-functional teams to improve digital workspace tools and workflows
Maintain accurate documentation of systems, processes, and configurations
Strong attention to detail and ability to follow established processes and procedures
Ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
Comfortable working in a fast-paced, collaborative environment with tight deadlines
Excellent verbal, written, and interpersonal communication skills with a customer experience–focused mindset
Strong technical aptitude and analytical skills for troubleshooting and problem resolution
Experience with Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and related applications
Experience with Active Directory and Entra ID (Azure AD)
Working knowledge of macOS and Windows 11 operating systems
Proficiency in troubleshooting common Microsoft products (e.g., Office, Outlook)
Proficiency with Microsoft Office Suite and other Windows-based applications
Preferred
Prior experience in a Help Desk, IT Support, or Technical Support role
Experience supporting Microsoft 365 in an enterprise environment
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Experience with user account provisioning, permissions, and group management in Active Directory and Entra ID (Azure AD)
Experience supporting remote and hybrid work environments
Knowledge of basic networking concepts (DNS, DHCP, VPN)
Experience supporting mobile devices (iOS and Android)
Familiarity with endpoint management tools (Intune, MDM, or similar)
Experience providing customer-facing technical support with a strong customer service focus
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
Founded in 2010
501-1000 employees
H1B Sponsorship
TierPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
2026-01-09
The Morning Call
2025-12-31
The Morning Call
2025-12-17
Company data provided by crunchbase