Chewy · 6 hours ago
Associate Program Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
$76K/yr - $114K/yr
2+ years expChewy is a company dedicated to being the most trusted online destination for pet parents and partners. The Associate Program Manager will support and optimize program delivery across multiple workstreams, focusing on the activation and onboarding of new veterinary clinics onto the PracticeHub platform.
E-CommercePetRetail
Responsibilities
Coordinate and execute activities that enable the successful activation and onboarding of new veterinary clinics onto the PracticeHub platform
Partner closely with Sales, Product, and Veterinarian Operations teams to ensure seamless end-to-end clinic activation from contract execution to go-live readiness
Manage clinic onboarding workflows, ensuring that each clinic receives the appropriate system setup, and operational guidance to maximize engagement
Maintain documentation of clinic progress, activation milestones, and post-launch support needs
Track and analyze onboarding performance metrics to identify opportunities for efficiency and improved clinic experience
Coordinate with cross-functional stakeholders to ensure alignment on deliverables, dependencies, and timelines for new features or process improvements impacting clinics
Manage and communicate progress updates, risks, and issues to internal partners and leadership, escalating where necessary to maintain program momentum
Collaborate with technical and operational teams to streamline workflows and reduce manual clinic onboarding steps through automation and process standardization
Collect, analyze, and communicate activation and onboarding data to provide visibility into program performance
Identify trends in clinic adoption, engagement, and support tickets to recommend improvements to onboarding processes or customer experience
Develop and maintain dashboards or reports that monitor KPIs such as activation speed, onboarding satisfaction, and support resolution rates
Build strong relationships with clinic stakeholders to understand operational needs and improve the end-to-end clinic experience
Identify and document best practices, SOPs, and playbooks for clinic activations, onboarding, and support programs
Partner with stakeholder teams to refine processes for scalability and continuous improvement
Participate in retrospectives and improvement initiatives to drive consistency and excellence across clinic operations
Qualification
Required
Bachelor's degree or equivalent experience
2+ years of experience in operations, project coordination, or program management, ideally in a healthcare, veterinary, or technology environment
Strong understanding of clinic or customer onboarding workflows
Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced setting
Analytical mindset with the ability to interpret and present data to drive decision-making
Strong written and verbal communication skills with proven ability to collaborate cross-functionally
Preferred
Proficiency with Excel, experience with Salesforce, or similar CRM systems preferred
Familiarity with process improvement tools (Lucidchart, Confluence, Smartsheet, or equivalent)
Experience in veterinary practice operations, healthcare implementation, or SaaS onboarding programs
Exposure to program management frameworks such as Agile, Lean, or PMI
Benefits
401k
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO
Six paid holidays per year
Paid sick and family leave
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase