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Stefanini North America and APAC · 5 hours ago

Deskside Technician II

Iselin, NJ

Full-time

Onsite

Entry Level

1+ years exp

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. The role involves providing IT equipment support in a large corporate environment, including desktop and laptop tech support, troubleshooting hardware and software issues, and managing IT assets.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Supporting IT equipment in large corporate environment

Desktop/laptop tech support (Mac and PC)

Windows 11 operating systems

Support mobile devices, printers, scanners, wireless, VPN, etc

IMAC Support - IT equipment Install/Move/Add/Change

Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool

Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data

Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate KB articles

Ability to work on-call and other after-hours support needs

May provide Executive support

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned

Qualification

Windows OS supportDesktop/laptop supportA+ CertificationMicrosoft Certified ProfessionalITIL FoundationsLean Six SigmaTroubleshooting capabilityCommunication skillsCustomer-oriented attitudeWork independently

Required

Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

Able to uphold a positive attitude at all times, even under stressful conditions

Experience supporting remote facilities and users

Excellent verbal and written communication skills

High level of professionalism and strong personal interaction skills

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to prioritize and complete all work tasks with minimal supervision

Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Ability and willingness to learn new technologies

High School Diploma (required)

Deskside / Desktop / End User Computer experience, ideally in a corporate environment

Proven ability to handle challenging, rapid-response user support

Proven ability to balance, prioritize and organize multiple tasks

Ability to provide L2 Deskside Support, covering both end user computing and on-site network issues

Possesses familiarity with and experience supporting Labs, including Lab IT and instruments

Position performing client-site imaging of Computers for Win11

This job may include any aspect of product field support, including system hardware and software

Developed specialized skill or is multi skilled through formal training and considerable work experience

Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice

Attendance and schedule adherence are requirements of this position

Providing hardware/software support services to onsite client including break/fix

Providing installation and upgrading services of hardware and software

High school diploma or equivalent required. Typically requires a minimum of 1 - 3 years of related experience

Knowledge of multiple manufacturers and operating systems

Excellent troubleshooting capability

Ability to work in a team environment as well as independently

Ability to communicate technical information -technical audiences

Ability to complete assignments with no supervision

Ability to search internally/externally for support information

Customer-oriented attitude

Valid driver's license and proof of auto insurance, if travel is required

This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment

Knows and applies fundamental concepts, practices and procedures of particular field of specialization

Preferred

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)