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IMG (International Medical Group) · 1 day ago

Travel Claims Handler

United States

Full-time

Remote

Mid Level

£13.07/hr - £13.07/hr

IMG is a global leader in medical insurance, seeking a detail-oriented and compassionate Travel Claims Handler to join their team. The role involves processing international travel claims, ensuring accuracy and efficiency while providing exceptional service to members.

Insurance

Responsibilities

Review and process claims in line with policy terms, ensuring timely and accurate outcomes

Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates

Ensure treatments meet accepted medical standards and costs are reasonable and customary

Respond to inbound calls, emails, and digital messages with empathy and professionalism

Maintain accurate documentation and manage your workload effectively

Escalate complex cases, potential fraud, or complaints to the appropriate teams

Contribute to process improvements and help shape the future of our claims operations

Qualification

Attention to detailCommunication skillsProblem-solvingMicrosoft OfficeClaims management experienceLanguage skillsTeamwork

Required

High attention to detail and strong numerical accuracy

Excellent communication skills—both written and verbal

Calm, diplomatic, and professional under pressure

Proficient in Microsoft Office (Outlook, Word, Excel, Teams)

Critical thinking and problem-solving mindset

Ability to manage workloads independently and within a team

Preferred

Background in healthcare, travel, medical, home, or personal accident claims

Familiarity with private or international medical insurance

Experience managing claim reserves and producing claims reports

Language skills (especially German or Spanish) are a plus!

Benefits

Hybrid & Remote Working Options

Internal Promotion Opportunities

Diverse & Inclusive Culture

Birthday Day Off + Christmas Eve Off

Summer & Christmas Parties

Surprise Rewards (Yes, even Beyoncé tickets!)

Employee of the Month/Year Awards

Company

IMG (International Medical Group)

IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990.

Founded in 1989