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Upwind Security · 2 days ago

Customer Success Manager (US Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Upwind Security is a next-generation Cloud Security Platform focused on providing precise insights and efficient cloud security management. They are seeking a Customer Success Manager to own strategic relationships with customers, drive business value, and ensure long-term retention and growth across the Upwind platform.

Cloud InfrastructureCloud ManagementCloud SecurityInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Serve as the primary business-facing contact and trusted advisor for assigned strategic customers

Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams

Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales

Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap

Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities

Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria

Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria

Build strong relationships across executive, security, DevOps, and cloud leadership

Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time

Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts

Qualification

Customer Success ManagementCloud Security ProgramsAccount ManagementStakeholder ManagementExecutive Presentation SkillsCommunication SkillsCross-Functional CollaborationFast-Paced Environment Adaptability

Required

3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity

Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies

Exceptional communication, stakeholder management, and executive presentation skills

Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs

Comfortable working in fast-paced environments and influencing both customer and internal priorities

Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention

Ability to connect technical capabilities to business impact, security outcomes, and ROI

Company

Upwind Security

Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities.

Founded in 2022

San Francisco, California, USA

201-500 employees

https://www.upwind.io

H1B Sponsorship

Upwind Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2024 (1)