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VaxCare · 2 days ago

Onboarding Project Manager

Orlando, FL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

VaxCare is a company focused on improving patient care through technology. They are seeking a Health Systems Onboarding Project Manager to manage relationships with Enterprise and Health System partners, ensuring a smooth onboarding experience and driving product adoption.

BiotechnologyHealth CarePharmaceutical

H1B Sponsor Likely

Hiring Manager

Nakita Jenkins, MBA

Responsibilities

Project Management of assigned Enterprise and Health System Accounts (4-6 at any one time)

Oversee, understand, and own the entire onboarding process from pre-sales through 180 days post-go live. Including technology ecosystem

Lead and ensure smooth and consistent communication regarding project expectations and timelines to team members, stakeholders, and vendors to ensure project goals are met and ensuring all teams know their responsibilities

Coordinate with sales, implementation, and support teams to ensure seamless transitions and handoffs

Develop and manage project plans, timelines, and milestones for onboarding projects through SalesForce and other internal tools

Facilitate internal and external stakeholder meetings and ensure all parties are aligned and accountable

Monitor and report on project progress, identifying and mitigating risks and issues

Ensure customer satisfaction by delivering a smooth and efficient onboarding experience, while also acting as a partner advocate and gathering their feedback (Voice of Partner)

Create and maintain onboarding documentation, including process guides and training materials

Provide regular updates to senior management on project status, insights, outcomes and wins

Own escalations and contingency plans, ensure the right teams are engaged at the right time, in the right way. Assess, manage, resolve and escalate as appropriate

Execute the many daily administrative tasks that result in VaxCare Partners starting well, including but not limited to: Data validation and data entry of new partner; working with third-party vendors to coordinate data extraction, integration, or manufacturer setup; working with internal teams to coordinate data extraction, integration, or manufacturer setup; ensuring timely Hub delivery; oversight of additional VaxCare programs; troubleshooting data inconsistencies across internal tools; assisting with contract expansions; ensuring accurate Go Live Dates and other Market Team metrics; Collaborate with PSM/AE to monitor partner performance post-Go Live via the use of scorecards or other tools; and coordinate with PSM/ AE to complete a strong hand off from Onboarding Team to Customer Care Team

Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include timely product delivery, time to value realization, and partner satisfaction

Implement feedback mechanisms to continuously improve the onboarding process: Build on best practices, develop playbooks, Maintain RCA's, and Create automations to name a few

Train and mentor junior team members on best practices and processes

Ability to travel up to 20% of the time, including overnight travel

Other duties as assigned

Qualification

SalesforceStakeholder ManagementProject ManagementData AnalysisCustomer Success StrategiesProject Management MethodologiesContinuous Improvement MindsetChange ManagementCRM FamiliarityLeadershipCommunication SkillsOrganizational SkillsProblem-SolvingTeam ManagementFast-Paced Environment Experience

Required

3+ years of project management experience, preferably in onboarding or customer success roles

Familiarity with CRM systems (e.g., Salesforce)

Proven track record of managing complex projects with multiple stakeholders, staying on top of the details while meeting established goals and metrics

Excellent organizational, planning and time management skills for handling multiple and conflicting priorities/projects simultaneously

Strong understanding of and experience with project management methodologies and tools

Excellent consultative communication and interpersonal skills to effectively manage stakeholder relationships

Demonstrated leadership success on a project or team, with or without the formal leadership title

Experience in fast-paced environments, ability to find constructive paths forward

Ability to make sound decisions autonomously with available information and research in the face of ambiguity

Continuous improvement mindset, aimed at driving increased efficiency using supporting tools & technology

Knowledge of customer success best practices and strategies

Preferred

Proficiency in analyzing data and metrics to drive decision-making and improvements

Experience managing a team and/or team's queue

Cross functional team management experience

Experience in enterprise software or SAAS environments

PMP or similar project management certification

Background in change management or organizational development

Company

VaxCare

VaxCare provides vaccination solutions for physicians, health departments, employers, and school systems.

Founded in 2006

Orlando, Florida, USA

51-200 employees

http://vaxcare.com

H1B Sponsorship

VaxCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)