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Northern Arizona University · 1 day ago

Enrollment Technology Analyst, Intermediate

Flagstaff, AZ

Full-time

Onsite

Mid Level

Northern Arizona University is dedicated to enhancing student experiences through the strategic adoption of artificial intelligence technologies. The Enrollment Technology Analyst will support the enterprise adoption of AI, developing workflows, integrating AI features within systems, and ensuring responsible governance while improving efficiency and service delivery across various departments.

Responsibilities

Build, configure, and deploy AI-enabled automations using tools such as Zapier and CRM-embedded AI capabilities

Integrate AI functionality into platforms such as Salesforce (Einstein, Marketing Cloud, agentic tools), enterprise LLM systems (Copilot, ChatGPT, Gemini), and other approved AI services

Perform intermediate-level Python scripting, API integration, and automation development to support AI-driven processes

Evaluate and improve operational workflows through prompt engineering, model output refinement, and iterative experimentation

Partner with IT, security, and data teams to ensure integrations meet architectural, privacy, and compliance standards

Conduct ongoing monitoring and evaluation of AI systems to ensure accuracy, reliability, accessibility, and alignment with university values

Develop and maintain evaluation frameworks for model performance, agent behavior, error patterns, hallucination risks, and overall workflow stability

Assist in developing lightweight AI product components such as fine-tuned models, RAG workflows, and specialized agents to support enrollment, marketing, and student services

Provide analysis of workflow efficiency, usage trends, and realized impact-such as workload reduction and ROI improvements-based on pre-defined performance metrics

Support iterative refinement of enterprise AI solutions based on user feedback and operational data

Consult with departments to assess processes and identify opportunities for AI-driven optimization, automation, and improved service delivery

Develop and refine AI use cases, focusing on agentic workflow design, user experience, and operational impact

Create and maintain AI prompt libraries, workflow templates, and usage guidelines to support consistent adoption across the university

Support the development of enterprise AI governance artifacts including risk assessments, usage standards, and documentation for ethical and responsible implementation

Collaborate with stakeholders to prioritize use cases based on feasibility, risk

Qualification

AI technologiesPython scriptingAPI integrationCRM systemsWorkflow optimizationUser-centered approachEthical AI governanceCollaboration

Required

Strong prompt-engineering skills

Intermediate technical implementation ability

User-centered, ethical approach to enterprise AI adoption