Diality · 1 day ago
Director, Field Service Engineering
United States
Full-time
Onsite
Director/Executive
10+ years expDiality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. The Director of Field Service Engineering will be responsible for developing the company's field service strategy, leading the installation and maintenance of the Diality Dialysis System, and providing exceptional customer support.
Health CareHealth DiagnosticsMedicalMedical Device
Hiring Manager
Elizabeth Chavez
Responsibilities
Together with the CBO, develop the company’s field service strategy
Ability to recruit, onboard, train and manage teams of Field Service Engineers
Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required
Install, troubleshoot and repair Diality Dialysis Systems at customer facilities or patient’s homes. Must have strong knowledge of electronic, mechanical, and fluids components
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Become a technical subject matter expert on the Diality product
Ability to address and resolve customer issues and escalations
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
Support the development of training and service materials
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Ability to travel up to 70% of the time
Self-starter with the ability to multi-task and re-prioritize duties throughout the day
Excellent communication skills with the ability to interact with customers, patients, and internal personnel
Manage and maintain company assets required to perform all necessary job functions
Coordinate logistics of machine returns and re-release to and from Diality Depot
Qualification
Required
Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers
Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
Ability to travel up to 70% of the time
Self-starter with the ability to multi-task and re-prioritize duties throughout the day
Excellent communication skills with the ability to interact with customers, patients, and internal personnel
Manage and maintain company assets required to perform all necessary job functions
Coordinate logistics of machine returns and re-release to and from Diality Depot
Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required
Install, troubleshoot and repair Diality Dialysis Systems at customer facilities or patient's homes. Must have strong knowledge of electronic, mechanical, and fluids components
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Become a technical subject matter expert on the Diality product
Ability to address and resolve customer issues and escalations
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
Support the development of training and service materials
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Must have valid driver's license and good driving record
Preferred
Bachelor's degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent
10+ years Field Service experience in the Medical Equipment Industry preferred with at least 5+ years managing others
A strong preference will be provided to candidates with experience in the dialysis industry
Company
Diality
Diality is a medical device company developing solutions that improve lives impacted by kidney disease.
51-200 employees
H1B Sponsorship
Diality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.5M2023-08-09Series C· $28M
2022-03-02Series B· $24M
2020-10-20Series B· $12.5M
Leadership Team
Osman Khawar
Chief Executive Officer
Pamela Wapnick
Chief Financial Officer
Recent News
Google Patent
2025-05-04
Company data provided by crunchbase