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KW PROPERTY MANAGEMENT AND CONSULTING · 4 days ago

Chief Concierge

Miami Beach, Florida, United States

Full-time

Onsite

Senior Level

5+ years exp

KW Property Management and Consulting is seeking a Chief Concierge who will anticipate the needs of residents and execute all requests in a timely fashion. The role is instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.

ConsultingReal Estate

Responsibilities

Manage the Concierge Office at a Luxury Residential Condo

Ensure customer needs are met by providing directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs

Coordinate special events or special projects as assigned

Provide information on the geographical area. Suggest site-seeing locations and arrange tours

Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times

Respect all residents’ privacy, information, perspective, priorities, times, and resources

Establish relationships with local merchants and service providers

Maintain a warm and friendly demeanor at all times

Communicate with residents and guests concerns to management promptly

Arrange for move-ins and move-outs once Management has approved as well as return to property instructions for a warm welcome back to their home

Receive all lost and found items; keep a log of lost and found items

Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom

Prepare weekly activity reports as required and submit to management

Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members

Acts as manager on duty when management is not on property and address any issues related to the building or service

Other duties as assigned