Paysafe · 20 hours ago
Senior CRM Solution Manager
Jacksonville, FL
Full-time
Hybrid
Senior Level
5+ years expPaysafe is a leading global payments provider, and they are seeking a Senior CRM Solution Manager to enhance their Salesforce platform for B2B customers. This role involves collaborating with stakeholders to improve processes, design solutions, and manage CRM initiatives effectively.
Financial ServicesFinTechMobile PaymentsRisk Management
Responsibilities
Work with business stakeholders in Sales, Marketing and Operations to understand their business needs
Work with stakeholders, User Experience, Product Managers, and Technology to design solutions for business needs on the Salesforce platform
Write user stories, create process diagrams and mock-ups to describe the solutions, and collaborate with the development teams to see the solutions through to completion. Support the stakeholders during user acceptance testing
Define the value proposition of new initiatives with the stakeholders to effectively prioritize CRM initiatives
Collaborate with the engineering teams and architects to assess the feasibility and effort of CRM initiatives
Collaborate with the other CRM solutions managers and development teams in prioritization of the backlog, grooming, sprint planning, demos and participate in other agile ceremonies
Develop and communicate product vision and roadmap to manage stakeholder expectations
Serve as the CRM subject matter expert, helping stakeholders identify opportunities for improvements, analyze complaints and issues, and identify solutions
Work with stakeholders to define initiatives and create business cases to obtain approval and funding in our budget planning process
Qualification
Required
Bachelor's Degree in a related field of study
5-7+ years Product Management experience
Proficient knowledge of the Salesforce platform
Experience working with agile development teams and processes, supported by JIRA, Confluence, or similar systems
Ability to communicate results to management and in a fast-paced environment
Ability to develop, lead and manage large, complex initiatives
Preferred
banking or financial services experience
Experience in the payments industry
Salesforce, Product Management or Product Owner certifications
Company
Paysafe
Paysafe is a global payments provider offering a range of payments solutions for businesses and consumers.
1001-5000 employees
H1B Sponsorship
Paysafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2021-03-31Post Ipo Equity· $2B
2017-08-04Post Ipo Equity
2015-12-23IPO
Leadership Team
Bruce Lowthers
Chief Executive Officer
Christopher W. Russell
Former CEO, now Non Executive Director and Senior Advisor to Managment of Skrill USA, Inc.
Recent News
2026-01-13
2025-12-18
Company data provided by crunchbase