Sonic Automotive · 6 days ago
Service Advisor- Massey Cadillac North
Orlando, FL
Full-time
Onsite
Entry Level
2+ years expSonic Automotive is a family of dealerships committed to your professional growth and success. In this role, the Service Advisor is responsible for scheduling service appointments, providing cost estimates, and maintaining customer satisfaction while adhering to safety regulations.
AutomotiveCustomer ServiceRetail
No H1B
Responsibilities
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
Greets customers in a timely, friendly manner
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time"
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Test-drive the vehicle or refer to the test technician as necessary
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Qualification
Required
High school diploma or the equivalent
Ability to read and comprehend instructions and information
Two years of experience in a dealership position
General knowledge of vehicle mechanical operations
Excellent oral and written communication skills
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Preferred
ASE certification preferred
Sales experience preferred
Professional personal appearance
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
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