Travel + Leisure Co. · 5 days ago
Reservations Sales Supervisor
Orlando, FL
Full-time
Onsite
Mid, Senior Level
3+ years expTravel + Leisure Co. is seeking a Reservations Sales Supervisor to assist in the management of daily operations within the reservations department. The role involves coaching and mentoring team members to enhance customer service, reduce cancellations, and increase revenue through effective communication and leadership.
HospitalityTour OperatorTravel
Hiring Manager
Lisa Parker
Responsibilities
Assist associates from the Reservations Team as needed with questions, bookings, escalations, customer service calls in a timely and efficient manner
Monitor and evaluate real-time floor performance to ensure service levels and abandon rates are kept within guidelines
Provide learning or coaching opportunities via live monitoring, call walking, call calibrations, role playing, team trainings, one-on-ones, and/or other methods as needed to ensure minimum performance expectations and departmental KPIs are met and exceeded
Assist in preparing reports and analyzing data to assist management as they determine call center goals
Monitor and track attendance to ensure proper shift staffing at all times
Work with other supervisors and management to support agents and maximize customer satisfaction
Provide team coverage during the absence of the Team Supervisor, adjust schedule as needed to ensure adequate shift coverage
Disseminate new processes to the rest of the leadership team and associates to ensure understanding and compliance
Conduct team meetings, and trainings based when new information, new products, or new material is rolled out to ensure knowledge and understanding
Schedule residual training, departmental meetings, sales training, and computer training
Qualification
Required
3-5 years of experience in sales and customer service
Proven self-starter with initiative and motivation
Prior experience working in sales
Time management skills
High School Diploma or equivalent
Proficiency with multi-tasking
Microsoft Office Knowledge and proficiency
Salesforce or other CRM software
Ability to coach and train associates
Flexible schedule including weekends and holidays
Preferred
2-3 years in a supervisory role
college degree preferred
Company
Travel + Leisure Co.
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.19B2025-12-10Post Ipo Debt· $869M
2025-10-15Post Ipo Debt· $300M
2025-08-05Post Ipo Debt· $500M
Leadership Team
Michael D. Brown
Chief Executive Officer
Jon G. Muñoz
Senior Vice President, Environmental, Social, and Governance
Recent News
MarketScreener
2025-11-05
Company data provided by crunchbase