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Cleveland Clinic · 2 days ago

HR Service Center Representative I

Cleveland, OH

Full-time

Hybrid

Entry Level

$16.47/hr - $23.61/hr

2+ years exp

Cleveland Clinic is a healthcare institution seeking an HR Service Center Representative I. In this structured call center role, you will be the first point of contact for HR-related inquiries, assisting caregivers, candidates, and managers while providing accurate information and support through HR systems.

Health CareHospitalMedicalNon Profit

Responsibilities

Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems

Maintain customer contact until request is resolved, including informing customer of status and resolution

Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research

Perform basic administration processing and approval of transactions, data input and verification of required documentation

Utilize knowledge base tool to provide consistent answers to customers

Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.) to encourage caregivers to resolve questions on their own

Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required

Provide document support by managing incoming and outgoing forms, information, as necessary

Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties

Meet key performance measures such as first call resolution, average answer speed, and call quality

Qualification

Customer service experienceHR systems proficiencyOperational ExcellenceProject ManagementAttention to detailCollaboration skillsCommunication skills

Required

High School Diploma/GED and two years of customer service experience OR Bachelor's or Master's Degree

Proficiency in Operational Excellence, general word processing, spreadsheets, HR systems and call center technology tools

Ability to perform work in a stationary position for extended periods

Ability to travel throughout the hospital system

Ability to operate a computer, audio visual and other office equipment

Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually

In some locations, ability to move up to 25 lbs

Preferred

Bachelor's or Master's Degree

Project Management or Account Management experience

Applicable human resources service delivery experience, including HR administration, benefits administration or other related discipline

Benefits

Healthcare

Dental and vision benefits

Retirement savings account contributions

Company

Cleveland Clinic

Glassdoor3.6

Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.

Founded in 1921

Cleveland, Ohio, USA

10001+ employees