American Express · 1 week ago
Manager-Compliance: Training
Phoenix, Arizona, United States
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $150K/yr
2+ years expAmerican Express is a company with a long history of innovation and commitment to its customers and colleagues. The role involves managing the training process for the Global Financial Crimes Surveillance Unit, focusing on creating and delivering training materials, ensuring adherence to regulatory standards, and developing a team of analysts.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed
Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings
Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs
Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics
Partnering with global investigations teams on areas of training and alignment need
Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies
Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives
Qualification
Required
Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis
2+ years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes
Knowledge of criminal typologies associated with financial products and services
Experience supporting and responding to external regulatory reviews and internal governance reviews
Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes
Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities
Ability to influence, gain support, and resolve conflict
Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills
Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint
Preferred
Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance
6+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement
Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members
Familiarity with large sets of financial data and experience developing reports and outlining data requirements
A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player
CAMS certified or equivalent preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
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2026-01-21
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