AMEX Healthcare · 20 hours ago
Analyst – Data Operations & Enablement
New York, NY
Full-time
Hybrid
Entry, Mid Level
$78K/yr - $125K/yrAmerican Express is a company built on a long history of innovation and shared values, dedicated to supporting its customers and colleagues. The Data Operations & Enablement Analyst will manage colleague data requests and improve data access processes, ensuring compliance and efficiency in data handling.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking progress, and closing requests when complete
Acting as the main point of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure clarity on scope, timelines, and deliverables
Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request
Partnering with data governance and risk teams to ensure all data access, handling, and delivery adhere to American Express data standards, privacy requirements, access controls, and enterprise risk policies
Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service levels) to identify trends, risks, and opportunities for continuous improvement
Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce manual steps, and make workflows more efficient
Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to access data more easily without manual effort
Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across Enterprise
Qualification
Required
Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management within a regulated or enterprise environment
Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance
Experience analyzing operational metrics and translating insights into process improvements or automation opportunities
Strong organizational skills with the ability to manage multiple, concurrent workstreams and shifting priorities
Detail-oriented and analytical with a passion for continuous improvement
Proactive problem solver who identifies inefficiencies and drives solutions with minimal oversight
Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies
Demonstrated “can-do” approach with the ability to operate effectively in ambiguous or unstructured environments, navigating uncertainty with resilience, sound judgment, and a bias toward action
Strong customer service orientation with the ability to advocate for requestor needs while aligning to enterprise standards
Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders
Preferred
Bachelor's degree in Information Systems, Business Analytics, Data Management, Operations Management, or a related field
Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards)
Working knowledge of data governance principles, including data quality, access management, and privacy controls
Proficiency in Microsoft Excel/Sheets for tracking and analysis and PowerPoint for executive-ready communications
Prior experience supporting Human Resources or colleague-focused data domains
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase